Housekeeping Supervisor

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a Housekeeping Supervisor to oversee daily operations of the housekeeping department. This role includes supervising staff, ensuring cleanliness and hygiene standards, managing supplies, and training team members. Ideal candidates have supervisory experience in hospitality, strong leadership skills, and a focus on quality service. Join us to make meaningful connections through exceptional guest experiences and enjoy various employee benefits including discounts and career advancement opportunities.

Benefits

Employee discounts on hotel services and facilities

Training and development opportunities

Health and wellness benefits

Opportunities for career advancement

Qualifications

• Proven experience in a housekeeping supervisory or similar role in the hospitality industry.
• Strong knowledge of housekeeping procedures, techniques, and cleaning products.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Supervise and coordinate housekeeping team activities.
• Monitor cleanliness and hygiene according to brand standards.
• Conduct inspections of guest rooms and public areas.
• Manage inventory and ordering of housekeeping supplies.
• Train and mentor housekeeping staff.

Skills

Supervisory skills

Knowledge of housekeeping procedures

Excellent communication skills

Multitasking ability

Attention to detail

Education

Diploma or degree in hospitality management

Job description

Hotel: Kuala Lumpur on the Park (KULPK), No. 5, Jalan Puncak, Lorong P. Ramlee Banda, 50250

The Housekeeping Supervisor is responsible for overseeing and coordinating the daily operations of the housekeeping department. This includes supervising the housekeeping team, ensuring cleanliness and hygiene standards are met, managing inventory and supplies, and assisting in training and development of staff.

RESPONSIBILITIES

• Supervise and coordinate the activities of the housekeeping team to ensure efficient and effective cleaning of guest rooms, public areas, and back-of-house areas.
• Monitor and maintain cleanliness, hygiene, and presentation standards according to hotel policies and brand standards.
• Conduct regular inspections of guest rooms and public areas to ensure quality and compliance with standards.
• Manage inventory, stock levels, and ordering of housekeeping supplies and amenities.
• Train, coach, and mentor housekeeping staff to ensure high performance and guest satisfaction.
• Assist in scheduling and allocating work assignments to housekeeping team members.
• Handle guest requests, complaints, and feedback promptly and professionally.
• Maintain a safe and healthy work environment by enforcing safety standards and procedures.
• Collaborate with other departments such as front office and maintenance for seamless hotel operations.
• Participate in departmental meetings, training sessions, and performance evaluations.

QUALIFICATIONS

• Proven experience in a housekeeping supervisory or similar role in the hospitality industry.
• Strong knowledge of housekeeping procedures, techniques, and cleaning products.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask, prioritize tasks, and work under pressure in a fast‑paced environment.
• Attention to detail and a focus on delivering high-quality service to guests.
• Familiarity with hotel management software and systems is an advantage.
• Diploma or degree in hospitality management or a related field is preferred.

WORKING CONDITION

• This position may require working in shifts, including weekends and holidays.
• The role involves standing, walking, and lifting heavy objects as part of the housekeeping duties.

BENEFITS

• Employee discounts on hotel services and facilities
• Training and development opportunities
• Health and wellness benefits
• Opportunities for career advancement within the IHG group

Who we are

Hotel Indigo is an upper‑upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.