Hotel Manager

Jobstreet Malaysia; Johor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading hotel management company in Malaysia is looking for a Hotel Manager to direct daily operations, manage personnel, and optimize revenue. The ideal candidate will have at least 8 years of experience in hotel management, a Bachelor's Degree in Hospitality, and excellent leadership and communication skills. Responsibilities include overseeing staff performance, resolving service issues, and managing budgets. This role promises an engaging work environment and ample autonomy.

Qualifications

• Minimum 8 years’ experience in hotel management or similar role.
• Strong understanding of hotel management best practices.
• Exceptional leadership with great attention to detail.

Responsibilities

• Oversee daily hotel operations and manage staff.
• Resolve issues regarding services and amenities.
• Coordinate activities with external parties.

Skills

Interpersonal communication

Customer service

Analytical skills

Leadership abilities

Attention to detail

Education

Bachelor’s Degree in Hospitality or relevant field

Tools

Hotel management software

Job description

Job Summary: We are seeking a professional and customer-focused Hotel Manager to oversee our hotel operations. In this position, you will direct the day-to-day hotel operations and activities. Your duties will include managing personnel, driving the sales and revenue, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detail‑oriented with proven hospitality and management experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities

• Oversee the hotel daily operation and manage staff.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Evaluate hotel performance and ensure compliance with health and safety rules.

Revenue & Budget Management

• Optimize revenue based on demand.
• Create and implement pricing strategies and conduct competition analysis.
• Track hotel revenue and manage budgets.
• Analyse channels, market segment reviews, reports and more.
• Analyse sales figures and provide solutions and corrective actions from time to time.

Requirements

• Bachelor’s Degree in Hospitality, Food & Beverage or relevant field.
• A minimum of 8 years’ experience in hotel management or similar role.
• Strong understanding of hotel management best practices and software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.
• Strong Analytical & Decision Making Skills.

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