Head of Ticketing (Kuala Lumpur)

Irkaz Holdings; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading travel services company in Kuala Lumpur is searching for an experienced Ticketing Manager to head their ticketing department. You will manage daily operations, improve customer experiences, and oversee strategic ticketing initiatives. Candidates should have 5–8 years of ticketing experience in the travel industry and strong knowledge of ticketing systems. An IATA license and proficiency with Sabre, Galileo, or Amadeus will be advantageous. This is a key role aimed at optimizing service delivery and operational efficiency.

Qualifications

• 5–8 years of ticketing experience in the travel industry, including 3 years in a managerial role.
• IATA license.
• Proficiency with Sabre, Galileo, or Amadeus.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Manage daily ticketing operations and implement ticketing strategies.
• Enhance customer ticketing experience through service improvements.
• Monitor sales performance and identify cost reduction areas.

Skills

5–8 years of ticketing experience in the travel industry

IATA license

Proficiency with Sabre, Galileo, or Amadeus

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Education

Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field

Tools

Microsoft Office Suite

Job description

Overview

We are looking for an experienced Ticketing Manager to join us as the Head of Ticketing in delivering exceptional ticketing services for the Company. This role involves managing daily ticketing operations, developing and implementing ticketing strategies, and maintaining high standards of customer service and operational efficiency to enhance fan experiences.

Responsibilities

• Support ticketing operations and strategy implementation: Deploy comprehensive ticketing strategies to ensure efficient event execution and optimal use of ticket inventory.
• Facilitate ticket allocation and distribution to manage allocations by event, venue, package, and category.
• Enhance customer ticketing experience by developing and optimising ticketing systems and technology to improve service and efficiency.
• Conduct detailed risk assessments; regularly evaluate risks associated with ticket inventory and contribute to budgeting.
• Manage stakeholder communications; act as a key liaison between internal teams and external partners.
• Support data management and reporting; assist in managing ticketing data and preparing accurate sales and inventory reports for forecasting and budgeting.
• Implement operational and strategic plans to meet contractual requirements and deliverables.
• Oversee event day ticketing operations and support the broader tournament and programme delivery plan.
• Collaborate with operations teams to ensure efficient service delivery and adherence to SOPs.
• Monitor sales performance, profit margins, and financial KPIs to optimise revenue; identify areas for cost reduction and efficiency.
• Assist in budgeting, forecasting, and financial planning related to business development initiatives.

Qualifications

• 5–8 years of ticketing experience in the travel industry, including 3 years in a managerial role
• IATA license
• Proficiency with Sabre, Galileo, or Amadeus
• Strong communication and interpersonal skills
• Willingness to learn and perform other related tasks as needed
• Basic knowledge of sales and marketing principles
• Proficiency in Microsoft Office Suite
• Excellent organizational and time-management abilities
• Self-motivated, eager to learn, and able to work independently
• Language skills: Arabic (advantageous but not required); Malay; English (basic proficiency)

Educational Requirements

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field