Head of Product, Business Communication Platform

Maxis; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Head of Product for the Business Communication Platform. This role is essential in leading the design, creation, and management of A2P messaging, voice, and Telco API, aimed at improving revenue and maintaining product competitiveness. Candidates should have at least 10 years of experience in the Telco industry, excellent communication skills, and a strong background in product management. This position offers a unique opportunity to innovate within a dynamic environment.

Qualifications

• Minimum 10 years of experience in the Telco industry in product marketing or development.
• Experience working in cross-functional virtual teams.
• Excellent knowledge of GTM and Offer Development.

Responsibilities

• Lead product design, creation, and management of A2P messaging and Telco API.
• Create and manage processes enhancing customer experience.
• Drive alignment with other divisions on product development and GTM strategy.

Skills

Product Management

Cross-functional team collaboration

Communication skills

Market insights and analysis

Business development

Education

Tertiary education in Marketing or Telecommunication

Job description

Head of Product, Business Communication Platform

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Head of Business Communication to lead a team to design, create and manage A2P messaging, voice and Telco API for Maxis Enterprise to grow revenue, subscribers and maintaining product competitiveness across various segments in Enterprise.

What are you accountable for?

• To create new plans, promotions and bundles to enhance market competitiveness and help achieve annual mobile revenue and market-share target by segment
• To maintain and rationalize existing plans and bundles to ensure effective and streamlined customer usage experience and efficient resources usage
• To create and manage effective processes and SOP for all product consumption and enhance customer experience
• To measure and evaluate product pricing and yield ensuring mobile profitability
• To enable availability of devices and device ownership programs for enhancing customer acquisition, retention and growth
• To price, package and take to market relevant fixed and solutions as convergence offer to the market
• To solicit and maintain relevant market insights and product performance insights enabling better and more relevant design of mobile products
• Drive alignment with other divisions from sales, operations, segment heads, product developments, finance, pricing, ISD, business intelligent and marketing for product development and GTM strategy for your products
• To lead business development and establish partnership ecosystem for Telco API offering

What do you need to have for this role?

• Tertiary education in Marketing, Telecommunication or relevant field
• Minimum 10 years of experience in Telco industry in product marketing, product development role
• Experience in working in cross-functional virtual teams towards delivering timely & effective outcomes
• Excellent knowledge and experience of Product Management, GTM and / or Offer Development & Management
• Excellent communication skills and experience in influencing internal & external stakeholders
• Good balance of: Product & offer design creativity; with Corporate flexibility & commercial practicality
• Experience with the financial & commercial aspects of Product Management (including P&L impacts & commentary; Pricing; Competitor analysis and Business Casing)

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.