Guest Services & Operations Manager

Eastern & Oriental Hotel; George Town; On-site; MYR 45,000 - 60,000; Full time

Job summary

A luxury hotel in George Town is seeking a dedicated Guest Service Manager to oversee guest services, including check-in/check-out and coordination with various departments. The ideal candidate will ensure high-quality standards of service, train staff, and inspect guest suites before occupancy. Experience in hospitality and a commitment to guest satisfaction are essential for this role, which offers a competitive salary and opportunities for growth.

Qualifications

• Must have knowledge of guest services and hospitality management.
• Must understand emergency procedures.
• Experience in coordinating with departments is essential.

Responsibilities

• Ensure proper and efficient guest services such as check in and check out.
• Inspects all guest suites to ensure good condition and presentation.
• Conduct on job training to all Front Office staff.

Skills

Guest service

Coordination

Communication

Training

Job description

A luxury hotel in George Town is seeking a dedicated Guest Service Manager to oversee guest services, including check-in/check-out and coordination with various departments. The ideal candidate will ensure high-quality standards of service, train staff, and inspect guest suites before occupancy. Experience in hospitality and a commitment to guest satisfaction are essential for this role, which offers a competitive salary and opportunities for growth.