Guest Services Bellman & Concierge

Care Luxury Hotels & Resorts; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel in Johor Bahru is seeking a Bellman who will provide outstanding personalized customer service to each guest. Responsibilities include assisting with luggage, coordinating with various departments, and maintaining a professional image. The ideal candidate will boast strong communication skills, a wealth of knowledge about hotel services and the local area, and a commitment to guest satisfaction. This dynamic role is pivotal for ensuring a warm welcome and seamless experience for customers.

Qualifications

• Strong customer service skills and the ability to provide assistance efficiently.
• Excellent communication skills with a professional demeanor.
• Knowledge of hotel services and local tourist attractions.

Responsibilities

• Provide personalized customer service to all guests.
• Coordinate with other departments as needed.
• Conduct Bell services such as luggage assistance.

Skills

Personalized customer service

Communication skills

Knowledge of hotel operations

Salesmanship

Tourist information knowledge

Job description

A luxury hotel in Johor Bahru is seeking a Bellman who will provide outstanding personalized customer service to each guest. Responsibilities include assisting with luggage, coordinating with various departments, and maintaining a professional image. The ideal candidate will boast strong communication skills, a wealth of knowledge about hotel services and the local area, and a commitment to guest satisfaction. This dynamic role is pivotal for ensuring a warm welcome and seamless experience for customers.