Guest Service Agent (174101)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel chain in Kuala Lumpur is seeking a dynamic Guest Service Agent to ensure smooth front desk operations. The role includes handling check-ins and check-outs, maintaining guest records, and delivering exceptional customer service. Ideal candidates will hold a diploma in hospitality and possess strong skills in English and Malay. This position welcomes fresh graduates eager to learn and grow in the hospitality field. Shift work required.

Qualifications

• Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome to apply.
• Willing to work shifts.

Responsibilities

• Ensure all interactions with guests are handled professionally and with care.
• Handle guest check-ins and check-outs efficiently.
• Ensure front desk operations are carried out in line with hotel standards.

Skills

Proficient in oral and written English

Proficient in oral and written Malay

Customer service skills

Education

Diploma in Tourism/ Hospitality/ Hotel Management

Job description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Front Office

Reports To: Assistant Front Office Manager

Job Summary: Guest Service Agentis responsible for ensuring smooth, professional, and guest-focused front desk operations, including check-ins, check-outs, billing, coordination with departments, and team support in line with hotel standards.

Key Responsibilities

• The Service Associate - Guest Service Agent is responsible to ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
• Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.
• Ensure front desk operations are carried out in line with hotel standards and procedures.
• Provide supervision and support to front desk team members to ensure smooth service delivery.
• Maintain accurate records and documentation related to guest stays and transactions.
• Follow up on guest requests, pending tasks, and any special arrangements as needed.
• Ensure billing and guest folios are accurate and complete prior to guest departure.
• Monitor daily arrivals and departures, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

Skills and Qualifications

• Diploma in Tourism/ Hospitality/ Hotel Management.
• Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome to apply.
• Proficient in oral and written English and Malay; additional languages are a plus.
• Willing to work shifts.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered