Guest Experience Agent – Front Desk Expert

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Kuala Lumpur is seeking a dynamic Guest Service Agent to ensure smooth front desk operations. The ideal candidate will provide exceptional service to guests, managing check-ins, check-outs, and billing processes. Required qualifications include a diploma in hospitality and proficiency in English and Malay. This position is open only to Malaysian citizens and Permanent Residents.

Qualifications

• Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome.
• Willing to work shifts.

Responsibilities

• Ensure all interactions with guests are handled professionally and with care.
• Handle guest check-ins and check-outs efficiently.
• Maintain accurate records and documentation related to guest stays.

Skills

Proficient in oral and written English

Proficient in Malay

Strong interest in hospitality

Education

Diploma in Tourism/ Hospitality/ Hotel Management

Job description

A leading hospitality group in Kuala Lumpur is seeking a dynamic Guest Service Agent to ensure smooth front desk operations. The ideal candidate will provide exceptional service to guests, managing check-ins, check-outs, and billing processes. Required qualifications include a diploma in hospitality and proficiency in English and Malay. This position is open only to Malaysian citizens and Permanent Residents.