Group General Manager

Tribute Portfolio; Bayan Lepas; On-site; MYR 200,000 - 250,000; Full time

Job summary

A luxury hotel in Bayan Lepas seeks a Group General Manager to oversee operations and drive guest satisfaction. The role requires over 10 years of hotel management experience, leadership skills, and a degree in a relevant field. The successful candidate will foster a positive work culture while maximizing occupancy and profitability. A competitive salary and benefits package is offered, including professional development opportunities and discounted hotel stays.

Benefits

Comprehensive health and wellness programme

Generous paid time off

Professional development opportunities

Discounted hotel stays

Retirement savings plan

Qualifications

• 10+ years of experience in hotel management, preferably with a luxury brand.
• Track record of successfully leading and motivating teams.
• Strong financial acumen and experience managing budgets.
• Proficient in Mandarin and Hokkien is a plus.

Responsibilities

• Provide leadership and vision to the hotel management team.
• Oversee all hotel operations and ensure high service standards.
• Develop strategies to maximize occupancy and profitability.
• Build relationships with stakeholders, including local community.

Skills

Leadership

Strategic thinking

Financial management

Interpersonal skills

Analytical skills

Education

Degree in Hospitality Management

Business Administration or related field

Job description

The Group General Manager is a pivotal role within the Iconic Marjorie Hotel, a Tribute Portfolio, located in the vibrant city of Bayan Lepas Penang. As a full‑time position, this strategic role is responsible for overseeing the overall operations and strategic direction of the hotel (Iconic Marjorie Hotel, Iconic Hotel Penang and Iconic Regency Service Residences), ensuring exceptional guest experiences and driving sustainable business growth.

What you'll be doing

Provide strong leadership and vision to the hotel management team, setting clear goals and objectives

Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring high standards of service delivery

Develop and implement effective strategies to maximise occupancy, revenue, and profitability

Ensure compliance with all relevant laws, regulations, and brand standards

Foster a positive, engaging, and collaborative work culture that motivates and empowers the team

Build and maintain strong relationships with key stakeholders, including owners, partners, and the local community

Identify and capitalise on opportunities for growth, expansion, and innovation

Oversee the hotel's financial performance, including budgeting, forecasting, and cost control

What we're looking for

Extensive experience (10+ years) in hotel management, preferably with a luxury or international brand

Demonstrated track record of successfully leading and motivating multi‑disciplinary teams

Excellent strategic and analytical skills, with the ability to identify and implement innovative solutions

Strong financial acumen and experience in managing budgets and driving profitability

Effective communication and interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all levels

Degree in Hospitality Management, Business Administration, or a related field

Relevant industry certifications or qualifications would be an advantage

Proficiency in Mandarin and Hokkien will be considered an advantage

What we offer

At the Iconic Marjorie Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive health and wellness programme

Generous paid time off and holiday entitlement

Professional development opportunities and training

Discounted hotel stays and dining experiences

Retirement savings plan and other financial benefits

We believe in fostering a positive, inclusive, and collaborative work environment where our employees can thrive and reach their full potential.

About us

The Iconic Marjorie Hotel, a Tribute Portfolio, is a luxury hotel located in the heart of Bayan Lepas Penang, known for its vibrant culture, stunning natural beauty, and rich history. As part of the prestigious Tribute Portfolio brand, we offer our guests an exceptional and authentic hospitality experience, blending modern amenities with traditional Malaysian charm. Our mission is to create unforgettable memories for our guests while upholding the highest standards of excellence.

If you're excited about the prospect of leading a dynamic team and driving the success of a world‑class hotel, we encourage you to apply now.