Global Support Engineer - Remote

TiDB; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading database solutions provider in Malaysia seeks a member for their Global Support team to provide remote assistance for TiDB issues. The role involves diagnosing database problems, collaborating with engineers, and ensuring customer satisfaction. Ideal candidates will have a degree in computer science and 2-5 years of technical support experience. This position values communication skills and a collaborative approach.

Qualifications

• Degree from a nationally accredited institution.
• 2-5 years of experience in database technical support or related roles.
• Proficiency in managing relational databases like MySQL/Oracle.

Responsibilities

• Diagnose database issues and assist customers in resolution.
• Consult with engineers to address customer issues.
• Record key issues to enhance product and support experiences.
• Monitor customer satisfaction and manage expectations.

Skills

Database technical support

MySQL knowledge

Linux/Unix proficiency

Problem analysis and resolution

Collaboration

Education

Bachelor's degree in computer science or related field

Tools

NoSQL technologies

NewSQL technologies

Job description

A leading database solutions provider in Malaysia seeks a member for their Global Support team to provide remote assistance for TiDB issues. The role involves diagnosing database problems, collaborating with engineers, and ensuring customer satisfaction. Ideal candidates will have a degree in computer science and 2-5 years of technical support experience. This position values communication skills and a collaborative approach.