Global Contact Centre Leader - Fraud & Risk Ops

Teleperformance; Bayan Lepas; On-site; USD 14,000 - 24,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage large teams in a fast-paced environment. This role involves overseeing operations in Fraud and Risk Management, ensuring compliance while driving performance and delivering exceptional user experiences. You will lead a talented team, tackle complex challenges, and foster a culture of continuous improvement. If you are passionate about people management and eager to make a significant impact in a global operations team, this opportunity is perfect for you. Join us in creating innovative solutions and enhancing user satisfaction in a rapidly evolving landscape.

Qualifications

• 2+ years of people management experience in Fraud and Risk Operations.
• 10+ years in operations, preferably in BPO/ITES industry.

Responsibilities

• Manage overall performance and governance of Statements of Work.
• Provide mentorship and career development to team members.
• Identify actionable insights and influence team strategy.

Skills

People Management

Analytical Skills

Problem-Solving

Communication Skills

Adaptability

Education

Bachelor's degree or equivalent diploma

Job description

An established industry player is seeking a dynamic leader to manage large teams in a fast-paced environment. This role involves overseeing operations in Fraud and Risk Management, ensuring compliance while driving performance and delivering exceptional user experiences. You will lead a talented team, tackle complex challenges, and foster a culture of continuous improvement. If you are passionate about people management and eager to make a significant impact in a global operations team, this opportunity is perfect for you. Join us in creating innovative solutions and enhancing user satisfaction in a rapidly evolving landscape.