German-Speaking B2B Customer Support Pro (9-Month)

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider located in Penang, Malaysia, seeks a proactive Customer Support Specialist who speaks German. This role involves providing first-line support to business partners and managing inquiries. Candidates should have 1-2 years of relevant experience and be proficient in both English and German. Strong communication and problem-solving skills are essential. The position offers a 9-month renewable contract in a fast-paced, multicultural environment.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Comfortable working in a fast-paced, multicultural environment.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.

Skills

Proficient in English

Proficient in German

Strong communication skills

Problem-solving skills

Job description

A leading customer service provider located in Penang, Malaysia, seeks a proactive Customer Support Specialist who speaks German. This role involves providing first-line support to business partners and managing inquiries. Candidates should have 1-2 years of relevant experience and be proficient in both English and German. Strong communication and problem-solving skills are essential. The position offers a 9-month renewable contract in a fast-paced, multicultural environment.