Gaming Community Advocate - Chat Support

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience firm is seeking a Customer Support Representative in George Town, Malaysia. You will respond to customer queries, assist users, and monitor feedback. Ideal candidates will have experience in chat support and a passion for online games. The position requires strong communication skills and flexibility in scheduling. Join a dynamic team to enhance customer satisfaction.

Qualifications

• Minimum of 6 months experience in chat support environment.
• 1-2 years of experience with customer support or online community development preferred.
• Flexible to work varied shifts.

Responsibilities

• Respond to customer queries in a timely and accurate way, via email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Monitor customer complaints on social media.
• Assist in training junior Customer Support Representatives.

Skills

Interpersonal skills

Basic component isolation and troubleshooting skills

Strong verbal and written communication skills

Strong organizational skills

Ability to multi-task

Passion for online games

Job description

A leading customer experience firm is seeking a Customer Support Representative in George Town, Malaysia. You will respond to customer queries, assist users, and monitor feedback. Ideal candidates will have experience in chat support and a passion for online games. The position requires strong communication skills and flexibility in scheduling. Join a dynamic team to enhance customer satisfaction.