Front Office Supervisor: Lead Guest Experience & Revenue

Riviera Suites Melaka; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Malacca is seeking an experienced Front Office Supervisor to oversee daily operations including reception and guest services. The ideal candidate will have a Diploma or Degree in Hospitality Management and at least 2 years of supervisory experience in hotel front office operations. Strong leadership and communication skills are essential, along with proficiency in hotel PMS systems. Competitive salary, EPF, and career growth opportunities are offered.

Benefits

Competitive salary package

EPF, SOCSO & EIS contributions

Annual leave, medical benefits & public holidays

Staff meals / uniforms

Career growth and training opportunities

Qualifications

• Minimum 2–5 years of experience in hotel front office operations.
• At least 2 years in a supervisory role.
• Able to work shifts, weekends, and public holidays.
• Malaysian citizen.

Responsibilities

• Supervise daily front office operations, reception, and guest services.
• Ensure smooth check-in and check-out procedures.
• Handle guest feedback and complaints professionally.
• Train and supervise front office staff.
• Prepare duty rosters and manage attendance.
• Monitor room status and liaise with other departments.
• Ensure compliance with hotel policies and safety regulations.
• Assist in daily reports and cash handling control.
• Upsell rooms and hotel services.
• Ensure grooming and professionalism of staff.

Skills

Leadership skills

Communication skills

Interpersonal skills

Customer-oriented mindset

Problem-solving abilities

Proficiency in English

Knowledge of Bahasa Malaysia

Education

Diploma or Degree in Hospitality Management

Tools

Hotel PMS systems (e.g. Opera, IDB)

Job description

A leading hotel in Malacca is seeking an experienced Front Office Supervisor to oversee daily operations including reception and guest services. The ideal candidate will have a Diploma or Degree in Hospitality Management and at least 2 years of supervisory experience in hotel front office operations. Strong leadership and communication skills are essential, along with proficiency in hotel PMS systems. Competitive salary, EPF, and career growth opportunities are offered.