Front Office Duty Manager — Guest Experience Leader

Hilton Worldwide, Inc.; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company is hiring a Duty Manager at their location in Kedah, Malaysia. The successful candidate will oversee the Front Office team, ensuring exceptional guest service and smooth operations. Responsibilities include managing team performance, handling VIPs, and leading by example. Ideal candidates will have strong leadership and communication skills, alongside a background in hotel operations. Competitive salary and benefits are offered for this full-time role.

Qualifications

• Experience in team management and front office operations.
• Ability to handle guest concerns and complaints effectively.
• Strong leadership and motivational skills.

Responsibilities

• Communicate direction to team members and observe performance.
• Interview, select, train, and supervise Front Office team members.
• Manage lobby traffic and assign duties as necessary.
• Handle VIP reservations and ensure proper guest service.
• Monitor payroll and scheduling while preparing forecasts.

Skills

Effective communication

Supervision

Team leadership

Conflict resolution

Administrative skills

Job description

A leading hospitality company is hiring a Duty Manager at their location in Kedah, Malaysia. The successful candidate will oversee the Front Office team, ensuring exceptional guest service and smooth operations. Responsibilities include managing team performance, handling VIPs, and leading by example. Ideal candidates will have strong leadership and communication skills, alongside a background in hotel operations. Competitive salary and benefits are offered for this full-time role.