Front Office Assistant

UOA Hospitality; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A hospitality service provider in Kuala Lumpur is seeking a Front Office Assistant. The successful candidate will manage guest registrations, handle reservations, and maintain high standards of customer service. Responsibilities include greeting guests, addressing inquiries, and collaborating with internal departments to ensure guest satisfaction. Candidates should have relevant experience, excellent communication skills, and be able to work shifts, including weekends and public holidays.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Solid written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Greeting and thanking guests sincerely.
• Checking guests in and out smoothly.
• Anticipating and addressing guests' needs.

Skills

Customer service skills

Multitasking

Communication skills

Organizational skills

Proactivity

Education

High School or diploma in tourism and hotel management

Tools

Microsoft Office

Job description

We are looking for a capable and service‑oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro‑active, and be skilled at multitasking in a fast‑paced environment.

THE JOBSCOPE

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests’ needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with enquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

REQUIREMENTS

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office
• Well‑groomed, professional appearance.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time‑management skills, with the ability to prioritize tasks
• Available to work shifts, over weekends, and on public holidays.

QUALIFICATIONS

• High School or diploma tourism and hotels management, additional qualifications will be a plus

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