Front Office Assistant

MÙ Hotel; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hotel in Ipoh is seeking a dedicated Front Office Assistant to provide exceptional customer service and ensure smooth front desk operations. Responsibilities include greeting guests, handling check-ins/outs, and maintaining accurate records. Ideal candidates have prior experience in a customer service role, proficiency in English and Bahasa Malaysia, and strong multitasking skills. This full-time position offers competitive pay, comprehensive medical benefits, and opportunities for career advancement.

Benefits

Comprehensive medical

Paid time off and holiday leave

Career advancement opportunities

Discounts on hotel stays and dining

Supportive team culture

Qualifications

• Previous experience in a front office or customer service role, preferably in the hospitality industry.
• Proficiency in English and Bahasa Malaysia, both verbal and written.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Greeting and assisting guests in a friendly manner.
• Handling guest check-in and check-out procedures.
• Maintaining accurate guest records and updating reservations.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Interpersonal skills

Tools

Hotel management software

Job description

MU Hotel (Wanchin Sdn Bhd) is seeking a dedicated Front Office Assistant to join our team in Ipoh Perak. As a Front Office Assistant, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel's front desk. This is a full-time position, offering a competitive salary and excellent benefits.

What you will be doing

• Greeting and assisting guests in a friendly and professional manner
• Handling guest check-in and check-out procedures
• Answering and directing phone calls, taking messages, and addressing guest inquiries
• Maintaining accurate guest records and updating reservation information
• Assisting with the management of room inventory and availability
• Providing recommendations and information about the hotel's services and local attractions
• Ensuring the front desk area is well‑organised and presentable at all times
• Performing other administrative duties as assigned

What we’re looking for

• Previous experience in a front office or customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
• Proficiency in English and Bahasa Malaysia, both verbal and written
• Strong problem‑solving and multitasking abilities
• Positive attitude, professional demeanour, and a commitment to delivering exceptional customer service
• Familiarity with hotel management software and computer skills

What we offer

• Comprehensive medical
• Paid time off and holiday leave
• Opportunities for career advancement and professional development
• Discounts on hotel stays and dining at our restaurants
• Friendly and supportive team culture

About us

Our mission is to provide our guests with exceptional experiences by delivering exceptional service, quality, and value. We are committed to creating a diverse and inclusive workplace where our employees can thrive and reach their full potential.

If you are passionate about hospitality and eager to join a dynamic team, we encourage you to apply for this Front Office Assistant position at MU Hotel. Apply now and take the first step towards an exciting new chapter in your career.

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