Front Desk Concierge — Guest Experience

InterContinental Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel chain in Kuala Lumpur is looking for a Front Office Assistant who will create memorable experiences for guests. The ideal candidate will warmly welcome guests, manage bookings, and handle transactions while maintaining high standards. Applicants should have strong communication skills, problem-solving abilities, and flexibility for various shifts. A high school diploma is required, and experience in guest services is preferred. This role emphasizes guest satisfaction and teamwork.

Qualifications

• Must have effective communication skills to interact with guests.
• Ability to solve problems and create positive experiences.
• Fluency in the local language is required; additional languages are a plus.
• Literate and comfortable with technology.
• Must be flexible to work night, weekend, and holiday shifts.
• Previous experience in front desk or guest service is preferred.
• Must be able to lift up to 50lbs.

Responsibilities

• Welcome guests warmly and handle their transactions with care.
• Prioritize and serve IHG Rewards Club members and VIP guests.
• Manage bookings accurately and suggest upgrades.
• Follow IHG standards and manage check-in/check-out processes.
• Assist guests with inquiries and provide local information.

Skills

Communication skills

Problem-solving

Fluency in local language

Tech-savvy

Flexibility

Education

High school diploma

College or university degree

Job description

A luxury hotel chain in Kuala Lumpur is looking for a Front Office Assistant who will create memorable experiences for guests. The ideal candidate will warmly welcome guests, manage bookings, and handle transactions while maintaining high standards. Applicants should have strong communication skills, problem-solving abilities, and flexibility for various shifts. A high school diploma is required, and experience in guest services is preferred. This role emphasizes guest satisfaction and teamwork.