Freight Forwarding Customer Service Specialist

PERSOL; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Johor Bahru is seeking a candidate to manage shipping documentation and customs processes. The ideal candidate will hold a Bachelor's degree in Business or Logistics and have 1-2 years of relevant experience. Responsibilities include handling invoicing, coordinating with freight forwarders, and providing excellent customer service. This role requires strong communication skills and attention to detail to meet tight deadlines.

Qualifications

• Bachelor’s degree required, preferably in Business or Logistics.
• 1–2 years of relevant experience in logistics/warehousing.
• Strong written and verbal communication skills in English.

Responsibilities

• Prepare and manage shipping documentation accurately.
• Coordinate customs clearance processes with compliance.
• Handle timely invoicing and billing submissions.
• Liaise with freight forwarders and shipping lines.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Education

Bachelor’s degree in Business, Logistics, or related field

Job description

A logistics company in Johor Bahru is seeking a candidate to manage shipping documentation and customs processes. The ideal candidate will hold a Bachelor's degree in Business or Logistics and have 1-2 years of relevant experience. Responsibilities include handling invoicing, coordinating with freight forwarders, and providing excellent customer service. This role requires strong communication skills and attention to detail to meet tight deadlines.