Freight Forwarding Coordinator

SYMPHONY MERIDIAN SDN BHD; Selangor; On-site; MYR 35,000 - 50,000; Full time

Job summary

A logistics company in Malaysia is seeking a Freight Forwarding Coordinator responsible for coordinating end-to-end freight forwarding operations across air, sea, and land. The role involves customer communication, liaising with various teams, and ensuring compliance with regulations and service requirements. The ideal candidate should have a minimum diploma in logistics and 2-3 years of relevant experience. Join us to contribute to effective shipment execution and customer satisfaction.

Qualifications

• Minimum Diploma in Logistics or related course.
• 2-3 years of experience as a freight forwarding coordinator.
• Familiarity with INCOTERMS.

Responsibilities

• Respond to customer inquiries via phone or email.
• Prepare quotations for customers.
• Coordinate bookings with International and Local Agents.
• Sort documents for Accounts Department invoicing.
• Arrange trucking with the Trucking Department.
• Provide updates on cargo status.

Skills

Customer service skills

Quotation preparation

International commercial terms knowledge

Education

Diploma in Logistics

Job description

Job Summary

The Freight Forwarding Coordinator is responsible for coordinating end-to-end freight forwarding operations across air, sea and land shipments. This role liaises with customers, carriers, customs and internal teams to ensure timely, accurate and cost-effective shipment execution while complying with regulatory and service requirements.

Responsibilities

• Attend to customer inquiries via phone or e‑mail.
• Prepare quotations for regular or potential customers.
• Liaise with International and Local Agents for booking inquiries and coordination.
• Liaise with the internal Operation Department.
• Sort and compile supporting documents before handing them to the Accounts Department for invoicing.
• Liaise with the Trucking Department for trucking arrangements as required.
• Provide daily updates to customers and other downline stations on cargo uplift status.

Requirements

• Minimum Diploma in Logistics / Industrial Logistics / Logistics & Freight Forwarding Management or related course.
• At least 2‑3 years of experience as a freight forwarding coordinator.
• Familiarity with international commercial terms (INCOTERMS).