Food & Coffee Operations Consultant

Shopperplus; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food & beverage service company in Johor Bahru is seeking a motivated candidate to analyze site performance, conduct training, and ensure compliance with safety practices. Responsibilities include site visits, audits, and supporting new site openings. The ideal candidate should be fluent in Bahasa Malaysia and English, possess strong analytical and communication skills, and have knowledge of food operations. This role is crucial for maintaining high operational standards and enhancing service quality.

Qualifications

• Must have knowledge of food & beverage operations.
• Fluency in Bahasa Malaysia and English is preferred.
• Strong problem-solving and analytical skills are essential.

Responsibilities

• Analyze and consolidate findings with team.
• Conduct site visits and produce reports.
• Perform quarterly audits and document findings.
• Facilitate new site openings and training.
• Coach staff on food safety practices.

Skills

Food & Beverage operation knowledge

Fluency in local language

Time Management

Analytical thinking

Strong communication skills

Job description

Responsibilities

• To analyze and consolidate findings, provide improvement recommendations and liaise with COMPANY person-in-charge (Food & Coffee team) on a frequent basis.
• Site Visits to deli2go & Costa sites:
  1. Analyze site performance to determine area for improvement (Review by sales vs target)
  2. Conduct site visits that have been properly scheduled, and produce site visit reports.
  3. Walk about & observe current operations to ensure food safe practices & housekeeping are adhered to, food preparation is carried out per SOP, POSM and promotions are executed & planogram compliance
• Quarterly Audits using Operations Excellence Store Visit format, which findings is reported back to Shell Food & Coffee team including S&O team, covering:
  • Site’s documentation including temperature logs, pest control, allergens, halal certs etc
  • Personal hygiene of site staff preparing food
  • Equipment cleaning & maintenance
  • Product preparation & display
  • Inventory management
  • Service steps and product knowledge of site staff
  • Costa SOPs
  • Share observation/audit/performance results with Shell retailer & discuss areas for improvement
• Preparation of new site openings which includes briefing retailers on the opening procedures & checklists
• Training for new sites & Refresher training for new staff
  1. Conduct deli2go Crew Foundation Training and organize Food Handler’s Training at deli2go Academy for new sites
  2. On-site coaching of retail outlet site staff on proper baking, food preparation and food safety which complies to local regulatory requirements

Job Requirements

• Must be well-versed with Food & Beverage (F&B) operation is an advantage
• Prior working experience with retail business, F&B operations and F&B Sales is an advantage. Fresh graduates are welcome to apply.
• Demonstrate fluency in the local language and ideally in English & Bahasa Malaysia, both written and spoken
• Self-motivated
• Result Driven
• Detail-Oriented
• Time Management skills
• Team player
• Problem solving
• Analytical thinking
• Strong communication and negotiation skills
• Ability to behave and interact professionally with retailers
• Able to converse & write in Bahasa Malaysia and English
• Able to travel around South Malaysia