Financial Operations Associate (Team Lead) | Chargeback

YouTrip; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading fintech company in Malaysia seeks a Lead for financial operations, focusing on chargebacks and disputes. Candidates should have at least 6 years of experience in the financial or fintech sector, with strong operational knowledge of chargeback processes. This role involves optimizing operational processes and collaborating with cross-functional teams to enhance user experiences. The ideal candidate is a self-motivated leader with excellent communication skills, integrity, and the ability to manage sensitive data.

Qualifications

• At least 6 years of working experience in financial or fintech industry.
• Demonstrated leadership potential and ability to guide teams.
• Ability to manage confidential and sensitive data with integrity.

Responsibilities

• Oversee the team responsible for chargebacks and disputes.
• Gaining a deep understanding of the end-to-end chargeback process.
• Develop and optimize operational processes for efficiency.
• Maintain operations dashboards to monitor team performance.
• Provide insights to senior stakeholders for decision-making.
• Collaborate with cross-functional teams for seamless operations.

Skills

Operational knowledge of chargeback processes

Strong communication and interpersonal skills

Analytical and structured thinker

Ability to collaborate effectively

Self-motivated and adaptable

Education

Degree/Diploma in Accounting, Finance, or Economics

Job description

We Are

YouTrip is the leading and fastest-growing multi-currency payment platform in Southeast Asia. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$10 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. In 2023, we closed our US$50 million Series B fundraising led by global venture capital fund Lightspeed Venture Partners, a testament to YouTrip’s commitment to revolutionising digital financial services across Asia and beyond.

Recognised as CNBC’s World’s Top Fintech Companies 2024, Top Fintech Leader by the Monetary Authority of Singapore and the Singapore Fintech Association, and LinkedIn’s Top Startup for two consecutive years, YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

You Will

• Act as a Lead in Malaysia, overseeing the team responsible for chargebacks, disputes, refunds, and other financial operations processes.
• Be hands-on in operations, especially in the initial phase — gaining a deep understanding of the end-to-end chargeback process, including submission to the network, documentation, and resolution handling.
• Develop, optimize, and update operational processes to drive efficiency and consistency across markets.
• Maintain and update operations dashboards and tracking systems to monitor team performance and key operational metrics.
• Provide insights and recommendations to senior stakeholders to support decision‑making and strategic initiatives.
• Collaborate closely with cross‑functional teams (Product, CS, Compliance, etc.) to ensure smooth operations and a seamless user experience.

• Have at least 6 years of working experience, preferably in the financial or fintech industry.
• Possess strong operational knowledge of chargeback processes — from case submission to the network through to resolution and closure.
• Demonstrated leadership potential, with the ability to take initiative and guide others toward shared goals.
• Strong communication and interpersonal skills, able to collaborate effectively across departments.
• Analytical and structured thinker, capable of identifying root causes and proposing practical solutions.
• High level of integrity and professionalism, able to manage confidential and sensitive data with care.
• Self‑motivated, adaptable, and open to learning in a fast‑paced, evolving environment.
• Able to work both independently and as part of a team.
• Degree/Diploma in Accounting, Finance, or Economics.