Finance Shared Services: Service Delivery Manager

Brenntag; Subang Jaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global service provider in Malaysia is seeking a Service Management Manager to oversee finance shared services and ensure SLA compliance. The ideal candidate will manage escalations, improve service quality, and maintain high stakeholder satisfaction. This role involves collaboration with IT and leveraging tools like Power BI for operational efficiency. Strong relationship management and process optimization skills are essential. The organization offers a dynamic environment for driving service excellence.

Qualifications

• Dynamic and results-oriented with experience in service management.
• Proven ability to manage complex service-related issues.
• Strong relationship management and client communication skills.

Responsibilities

• Oversee end-to-end service delivery metrics of finance shared services.
• Ensure compliance with SLAs and Group policies.
• Drive process consistency and standardization for operational efficiency.

Skills

Service delivery management

Stakeholder management

Process improvement

Risk management

IT collaboration

Power BI utilization

Tools

ServiceNow

Power BI

Job description

A leading global service provider in Malaysia is seeking a Service Management Manager to oversee finance shared services and ensure SLA compliance. The ideal candidate will manage escalations, improve service quality, and maintain high stakeholder satisfaction. This role involves collaboration with IT and leveraging tools like Power BI for operational efficiency. Strong relationship management and process optimization skills are essential. The organization offers a dynamic environment for driving service excellence.