Field Service VII (Smart Solution)

Vertiv; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in Malaysia is seeking a Smart Solution Field Service Engineer responsible for on-site technical support, troubleshooting, and maintenance of smart solutions. The ideal candidate will have a strong technical background, experience in the field service, and excellent communication skills. This role offers opportunities for career growth and the chance to work with cutting-edge smart infrastructure solutions in a dynamic industry.

Benefits

Opportunity for career growth

Training and certifications

Work with cutting-edge technology

Qualifications

• 2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of cooling solutions, networking, and modular data centers.
• Willingness to travel and work on-site at customer locations.

Responsibilities

• Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
• Diagnose and resolve hardware and software issues for modular data centers.
• Provide 24/7 support for critical system failures and downtime events.

Skills

Problem-solving skills

Technical support

Communication skills

Ability to work independently

Education

Bachelor's degree or diploma in Electrical, Electronic, or Mechanical Engineering

Tools

DCIM (Data Center Infrastructure Management) software

UPS systems

Job description

The Smart Solution Field Service Engineer is responsible for providing on‑site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem‑solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Perform on‑site installation, configuration, and commissioning of Smart Solutions equipment.

Ensure proper integration of power, cooling, and IT infrastructure.

Conduct system performance tests and ensure functionality as per specifications.

Technical Support & Troubleshooting

Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.

Provide remote and on‑site technical assistance to customers.

Perform root cause analysis to prevent recurring issues.

Preventive & Corrective Maintenance

Conduct routine inspections and servicing to ensure system reliability.

Replace faulty components and perform firmware/software upgrades.

Maintain detailed service reports and maintenance records.

Customer Training & Support

Educate customers on best practices for system operation and maintenance.

Provide guidance on optimizing power and cooling efficiency.

Emergency Response & On‑Call Support

Provide 24/7 support for critical system failures and downtime events.

Ensure rapid response to minimize service disruptions.

Compliance & Documentation

Ensure all service activities comply with safety, industry, and regulatory standards.

Maintain accurate technical documentation, reports, and service logs.

Provide feedback to the engineering and product teams to improve Smart Solutions.

Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements

Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).

2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.

Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.

Ability to read and interpret technical drawings, schematics, and manuals.

Experience with firmware updates, software configurations, and system calibrations.

Strong problem‑solving skills and the ability to work independently under pressure.

Willingness to travel and work on‑site at customer locations.

Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications

Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).

Hands‑on experience with DCIM (Data Center Infrastructure Management) software.

Knowledge of IoT‑enabled smart solutions and remote monitoring tools.

Why Join Vertiv?

Work with cutting‑edge smart infrastructure solutions in a dynamic industry.

Opportunity for career growth, training, and certifications.

Be part of a global team ensuring the reliability of critical power and cooling systems.

This role is ideal for engineers passionate about field service, smart solutions, and mission‑critical infrastructure.