Field Service Engineer

ASK Headhunter; Shah Alam; On-site; MYR 50,000 - 70,000; Full time

Job summary

A recruitment agency seeks a skilled Technical Service Engineer based in Shah Alam, Malaysia. The ideal candidate should have a diploma in Biomedical or Electrical engineering, and a minimum of 3 years of experience. Responsibilities include coordinating installation and delivery, responding to customer queries, and conducting troubleshooting. A valid manual driving license is essential. The role demands extensive traveling within Malaysia. The position promotes both product training and technical sales.

Qualifications

• Minimum 3 years of experience in technical repair, service engineering, or related fields.
• MUST possess valid MANUAL Driving License.
• Ability to conduct thorough analysis and inspection of issues.

Responsibilities

• Arrange, coordinate, and perform goods delivery, installation, testing, and commissioning.
• Respond promptly to customer breakdown calls or technical complaints.
• Propose and prepare PPM contracts and recommend repair solutions.

Skills

Strong analytical and problem-solving skills in hardware troubleshooting

Positive and cooperative attitude

Willing to learn attitude

Ability to manage travel arrangements

Education

Diploma degree or Higher in Biomedical or Electrical engineering

Tools

Computerized Maintenance Management System (CMMS)

Job description

• Diploma degree or Higher (With majors in Biomedical engineering or Electrical engineering preferred)

• Minimum 3 years of experience in technical repair, service engineering, or related fields.

• Positive and Cooperative attitude.

• Willing to learn attitude.

• Strong analytical and problem-solving skills in hardware troubleshooting.

• Extensive Traveling within Malaysia is required.

• MUST possess valid MANUAL Driving License.

Bahasa Malaysia,English

1. Technical Daily Routine

• Arrange, coordinate, and perform goods delivery, installation, testing, and commissioning (T&C) at customer sites via working together with the FSE Team Lead and Service Coordinators.

• Prepare all after-sales service documents, including repair, calibration, and troubleshooting quotations, warranty certificates, and Planned Preventive Maintenance (PPM) contracts.

• Respond promptly to customer breakdown calls or technical complaints via phone support or onsite visits.

• Conduct thorough analysis, evaluation, and inspection of issues to determine accurate solutions that meet customer requirements.

• Update and communicate all breakdown, warranty, or repair-related information to the service portal for escalation purpose.

• Utilize the Computerized Maintenance Management System [CMMS] to carry our all repair task and provide customers with checklist and service reports in digital format.

• Plan and manage travel arrangements efficiently, including outstation trips when required.

2. Sales-Related Responsibilities

• Propose and prepare PPM contracts and recommend repair solutions that support the overall service revenue.

• Identify and pursue technical sales opportunities to achieve the assigned annual technical sales target.

3. Other Responsibilities

• Assist in conducting product application training for customers when required.
• Coordinate and support basic product demonstrations for customers.
• Assist in trade events, exhibitions, and screening programs as part of brand and product promotion activities.
• Take responsibility for credit collection related to service jobs and PPM contracts.