F&B Supervisor - Banquet

Four Seasons; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel in Malaysia is seeking an experienced F&B Supervisor - Banquet. This role is essential for ensuring the highest quality service during events. Responsibilities include training new employees, managing service procedures, and maintaining guest satisfaction. Ideal candidates will possess strong interpersonal skills, a service-oriented mindset, and the ability to work flexible shifts. The position offers competitive compensation, benefits, and development opportunities in a prestigious environment.

Benefits

Competitive salary

Comprehensive benefits

Training and development opportunities

Complimentary accommodation at other locations

Complimentary dry cleaning for uniforms

Employee meals

Qualifications

• Strong guest service orientation with a passion for quality.
• Excellent communication skills with a focus on team collaboration.
• Basic knowledge of food and beverage services, especially wines.

Responsibilities

• Deliver exceptional beverage and dining experiences at events.
• Train and supervise new staff according to company standards.
• Ensure proper service procedures are followed throughout events.
• Anticipate guest needs and respond promptly to concerns.

Skills

Guest service affinity

Excellent personal presentation

Interpersonal skills

Knowledge of food and beverage

Ability to use Micros Operating System

Ability to lift up to 60 lbs

Excellent English skills

Bahasa Malaysia proficiency

Flexible schedule

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to become better and treat each other with respect. Our team members worldwide create exceptional experiences for guests, residents, and partners through luxury with genuine heart. We are committed to a world-class employee experience and company culture.

We recognize familiar faces, welcome new ones, and strive to treat everyone as we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that stay with you for a lifetime.

About the location

Four Seasons Hotel Kuala Lumpur is part of a 65-storey mixed-use tower that includes 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel, a six-floor luxury retail podium known as Four Seasons Place Kuala Lumpur, and a rooftop infinity pool with panoramic views of Kuala Lumpur. The hotel offers diverse dining outlets, an executive lounge, a spa, fitness centre, and access to KLCC Park.

Four Seasons Hotel Kuala Lumpur is seeking top talent to join the team.

About Four Seasons Kuala Lumpur

Located in Kuala Lumpur’s Golden Triangle, the hotel is connected to a vibrant skyline and KLCC. It offers dining outlets, an executive lounge, spa, and fitness facilities, with proximity to major attractions including the Petronas Twin Towers and KLCC.

Four Seasons Hotel Kuala Lumpur will also serve international and regional travelers as part of the Four Seasons portfolio.

F&B Supervisor – Banquet

F&B Supervisor - Banquet is a key member of the Food & Beverage team, dedicated to providing exceptional quality and service for large dinners, receptions and events in line with Four Seasons standards. The role involves anticipating guest needs, and delivering an expert beverage or dining experience.

Responsibilities

• The ability to follow proper payroll and uniform procedures.
• Provide guests at events with an enjoyable, expertly served beverage/dining experience in line with Four Seasons standards.
• Understand and execute the sequence of service for all events efficiently.
• Anticipate and service guests’ requirements before requests arise.
• Serve and clear food and beverages in an unobtrusive, professional manner.
• Be familiar with wine and beverage service, including stemware and garnishes.
• Be well-versed with all Food & Beverage offerings in the function spaces and confidently discuss other F&B areas with guests.
• Train new employees according to the standard training manual.
• Ensure all opening and closing side work duties are completed.
• Supervise function rooms in the absence of the manager/assistant manager.
• Handle and resolve guest concerns promptly and inform management as needed.
• Promote a positive and healthy working environment within the department.
• Inspect function spaces and take action as required.
• Ensure tables are properly set, tabletop items are clean and polished, chairs are prepared, and spaces are defect-free.
• Maintain vigilance during service to ensure efficient event operations and anticipate guest needs.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Clear ashtrays, assist with cigarettes, and offer post-event drinks and cigars where appropriate.
• Assess guest satisfaction and address issues, informing management of resolutions.
• Respond to walk-outs and service any function needs.
• Report accidents to a manager, immediately if minor or major.
• Identify and address intoxicated or disruptive guests.
• Respond appropriately to safety or hotel emergency situations.
• Move tables and chairs as needed and break down buffets or side stations when required.
• Clean service areas and surrounding event spaces as needed.
• Perform other tasks or projects as assigned by hotel management.

Qualifications

• Affinity for guest service.
• Excellent personal presentation and interpersonal skills.
• Good knowledge of food and beverage; knowledge of wine is an advantage.
• Ability to use Micros Operating System is an advantage.
• Ability to lift up to 60 lbs.
• Excellent reading, writing, and spoken English skills.
• Must be able to read, write, and speak Bahasa Malaysia.
• Flexible schedule with the ability to work all shifts, weekends and holidays as required.
• Must have the right to work in Malaysia.

What We Offer

• Competitive salary, wages, and comprehensive benefits.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels & Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Work Type: Full Time

Join Our Team

Join a team built on mutual respect, collaboration, creativity and service excellence. Four Seasons Hotel Kuala Lumpur offers a sanctuary of serenity and luxury and has been recognized in Fortune Magazine’s 100 Best Companies to Work For since 1998.

What to Expect

You will be a champion of the Golden Rule and part of a cohesive team with opportunities to learn, grow and develop. You will engage in diverse and challenging work and derive pride from a job well done. You will be recognized for excellence.

Visa sponsorship is not available for the role. Position is applicable to local candidates or Malaysian Permanent Resident status holders only. Only successful candidates will be contacted.