Expatriate & Foreign Workers Affairs Specialist

DKSH Group; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global firm is seeking an Expatriate & Foreign Workers Affairs Specialist in Petaling Jaya, Malaysia. This role involves managing the mobility processes for foreign workers, ensuring compliance with regulations, and coordinating vendor services. The ideal candidate will have a Bachelor’s degree and at least 2 years of experience in People Operations or workforce mobility. Strong communication and negotiation skills are essential for success in this dynamic environment.

Qualifications

• Minimum 2 years of experience in People Operations or workforce mobility.
• Strong understanding of HR principles, vendor management, and regulatory frameworks.
• Knowledge of statutory requirements related to foreign worker employment and expatriate management.

Responsibilities

• Liaise with manpower agencies to manage workforce supply and demand.
• Oversee vendor deliverables for lodging, transportation, and worker welfare.
• Manage work permits, visa applications, and regulatory documentation for expatriates.

Skills

Interpersonal skills

Communication

Negotiation skills

Vendor management

HR principles

Education

Bachelor’s degree in Human Resources, Business Administration, or related discipline

Job description

Expatriate & Foreign Workers Affairs Specialist

Location: Petaling Jaya, Malaysia

Global Business Unit: OTH

Job Function: Human Resources

Requisition Number: 217287

Job Summary

We are seeking a proactive and detail-oriented Expatriate & Foreign Workers Affairs Specialist to manage end-to-end mobility processes for foreign workers and expatriates. This role involves vendor coordination, regulatory compliance, audit support, and operational excellence across workforce logistics and welfare.

Responsibilities

• Liaise with foreign and local manpower agencies to manage workforce supply and demand
• Oversee vendor deliverables related to lodging, transportation, and worker welfare
• Validate and verify attendance, overtime, and payment records for foreign and outsourced workers
• Manage work permits, visa applications, and regulatory documentation for expatriates
• Coordinate expatriate insurance, medical benefits, travel logistics, and onboarding support
• Liaise with immigration authorities and government bodies for approvals and submissions
• Lead internal and external audits related to workforce operations
• Prepare and submit quarterly audit reports to management
• Ensure compliance with statutory regulations and JTK Human Rights policy
• Develop and maintain SOPs and job aids for operational consistency
• Drive process improvements and automation initiatives to enhance efficiency and reduce costs
• Lead or support system enhancement and process alignment projects
• Ensure timely completion of requests and reports within SLA timelines
• Respond effectively to evolving business needs and stakeholder demands
• Build and maintain strong relationships with internal and external stakeholders and vendors
• Facilitate effective communication and collaboration across departments
• Travel to other locations as required for operational support and coordination

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related discipline
• Minimum 2 years of experience in People Operations or workforce mobility
• Strong understanding of HR principles, vendor management, and regulatory frameworks
• Excellent interpersonal, communication, and negotiation skills
• Knowledge of statutory requirements related to foreign worker employment and expatriate management
• Ability to work independently and collaboratively in a fast-paced environment
• Must be based in or willing to work at Kelana Jaya, The Ascent (HQ)