Executive / Senior Executive, Major Claims

Allianz; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading insurance and asset management company in Kuala Lumpur is seeking an Executive/Senior Executive to manage Major claims processing. The role involves assessing claims, identifying potential fraud, and ensuring excellent customer service. Candidates should have strong communication skills, and a degree in biomedical science is a plus. Experience in Life/Major claims and medical knowledge are advantageous. This role promises a dynamic work environment focused on integrity and inclusivity.

Qualifications

• 2 years of experience in Life/Major claims is an added advantage.
• Knowledge in medical terms or medical-related studies is a plus.
• Ability to assess and analyze claims effectively.

Responsibilities

• Process and assess Major claims end to end.
• Identify potential fraud/non-disclosure in cases.
• Liaise with intermediaries during work processes.
• Draft and send independent correspondence.

Skills

Good communication skills

Inquisitive nature

Ability to handle medical information

Education

Degree in biomedical science or related field

Job description

Executive / Senior Executive, Major Claims

Looking for a career that allows you to take ownership of your work?

In your new role, you will process Major/Life claims and ensure that departmental strategic initiatives are continuously met, contributing to the overall achievement of the Company's mission and business plan. You will provide optimal service to both internal and external customers, ensuring that the moment of truth experience is realized.

You’ll be responsible for:

• Process and assess Major (Death, CI, TPD, Waiver claim) end to end
• Able to identify and flag out potential suspected fraud/non-disclosure while assessing cases
• Able to complete the end to end task within the Turn Around Time given accurately
• To liaise with intermediaries in work process
• Draft and send correspondence letters independently
• Constantly look for ways to improve the current process
• To take part in UAT testing, new product set-up
• Familiarity with using ChatGPT for automating routine tasks and enhancing productivity

Important to your success:

• Good communication skills in both written and verbal
• Inquisitive and passionate in paying a genuine and just claim
• Conscientious and committed in ensuring service level is met at all times
• Graduate in bio‑medical science or any science related studies is an added advantage.
• 2 years in Life/Major claims is an added advantage
• Knowledge in medical terms/medical related studies is an added advantage
• Ability to consume medical information from the given report and to be able to make / stand by the decision made

Disclaimer

Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important

All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.