Executive, Sales & Customer Service - Angsana Mall Johor Bahru

Uda Holdings Berhad; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail and customer service provider in Johor Bahru is looking for an Executive for Sales & Customer Service. This role involves enhancing customer service standards, handling inquiries and complaints, and supporting promotional activities. The ideal candidate should possess strong customer service skills, coordinate effectively across communication platforms, and have the ability to prepare analytic reports. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Strong customer service skills and professionalism in handling complaints.
• Ability to coordinate inquiries across various platforms.
• Analytical skills to prepare reports on customer feedback.

Responsibilities

• Maintain and enhance customer service standards across all touchpoints.
• Handle customer complaints professionally and provide accurate information.
• Support retail and promotional activities, ensuring smooth operations.

Job description

Executive, Sales & Customer Service - Angsana Mall Johor Bahru

• Maintain and enhance customer service standard across all service touchpoints.
• Handle customer complaints professionally, including preliminary investigation and follow-up action Provide accurate information on mall operations, promotion, and events.
• Coordinate customer inquiries received via phone, email, social media’s and at the information counter.
• Prepare analytic reports on customer feedback, complaints and improvement proposal.
• Monitor events and promotions in the building, as well as manage event facilities and complex amenities for organizers and tenants.

Retail & Operational Support:

• Support retail and promotional activities, including booth coordination, event setup, and promotional logistics.
• Monitor promotional material, inventory, assets, and operational supplies.
• Liaise with merchants to ensure smooth operation and compliance with Kirana outlet procedure.