Executive, Quality Assurance & Operation

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications provider is seeking a Quality Assurance & Operations Executive in Malacca City. The role involves manual testing, monitoring operational flows, and validating incidents. Ideal candidates will have a diploma/degree in IT or Computer Science and a minimum of 2 years in software or telecommunications testing. Apply to make an impact in a dynamic environment.

Qualifications

• Graduate in Diploma or Degree in IT/Computer Science.
• Minimum 2 years of experience in software testing or telecommunications products testing.
• Basic understanding in automation testing or scripting.

Responsibilities

• Execute manual test cases across customer journeys.
• Support regression testing for BAU deployments.
• Monitor and validate operational flows.

Skills

Software Testing

Telecommunications Products Testing

Test Lifecycle Processes

Communication Skills

Time Management

Education

Diploma or Degree in Information Technology/Computer Science

Tools

JIRA

ALM

Job description

Be a part of something BIG!

The Quality Assurance & Operations Executive required to support testing activities under Digital Operations streams. This function focus on manual test execution and incident/order flow validation, driving a scalable and efficient delivery model.

Make an Impact by

• Execute manual test cases across customer journeys (login, payment, subscription, billing, CRM updates)
• Support regression testing for BAU deployments and hotfix releases
• Monitor and validate operational flows (e.g., order stuck cases, fulfilment, payment completion)
• Perform sanity checks and assist in root cause analysis
• Log and track defects using tools such as JIRA or ALM
• Conduct retesting and confirm defect resolution post-fix
• Create and maintain test accounts, billing setups, and fulfilment simulations
• Coordinate test data readiness with backend teams
• Provide daily updates on test execution and incident monitoring
• Recommend enhancements to improve testing efficiency and accuracy
• Remain flexible to adapt responsibilities as required by project and business priorities

Skills for Success:

• Graduate in Diploma or Degree in Information Technology /Computer Science
• Minimum 2 years of experience in software testing or telecommunications products testing
• Familiarwith test lifecycle processes and structured QA methodologies
• Basic understanding in automation testing or scripting is required
• Experience in defect management tools for e.d. JIRA or ALM
• Strong written and verbal communication skills for collaboration
• Ability to manage time effectively and handle multiple priorties
• Off-hours support may be required for critical deployments or urgent incidents.

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