Executive, Customer Service

Sunway Medical Centre; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A healthcare facility in Selangor is seeking a Customer Service Executive to be the first point of contact for patients and visitors. The role involves providing assistance, managing queries, and ensuring a seamless experience. Ideal candidates will have experience in a hospital environment, excellent communication skills, and a patient-oriented attitude. Shift work, including weekends and holidays, is required. This is an excellent opportunity for those passionate about patient care and service excellence.

Qualifications

• Minimum 1 year working experience in a hospital setting preferred.
• Must be empathetic and able to interact with patients directly.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Provide clear directions to patients upon inquiry.
• Handle customer queries and provide necessary information.
• Coordinate with departments for efficient patient flow.

Skills

Excellent communication skills

Interpersonal skills

Empathy

Ability to work in a fast-paced environment

Education

Minimum Diploma or Degree in Business or Hospitality

Job description

Customer Service Executive

Are you passionate about delivering excellent service and making a difference in patients' lives? We’re looking for a Customer Service Executive to be the first point of contact for our patients and visitors, ensuring a seamless and compassionate experience from the moment they walk through our doors.

Responsibilities

• Provide clear directions of Hospital’s facilities to customers upon inquiry.
• Handle customer/patients’ queries and provide clear explanations and information.
• Assist patients by directing them to the respective departments and/or consultants’ clinic.
• Liaise with medical, nursing, and support departments to ensure timely and discreet care for VIPs.
• Ensure proper follow‑through for all complaint cases until resolution.
• Manage patient feedback and support service recovery when needed.
• Coordinate with various departments to facilitate efficient patient flow.
• Uphold patient confidentiality and adhere to hospital protocols.
• Adhere to and complete all tasks/projects assigned by superior.

Requirements

• Minimum Diploma or Degree in Business, Hospitality, or related field is an added advantage.
• Minimum 1 year working experience in a hospital setting, with direct contact with patients/customers is an advantage or related experience.
• Excellent communication and interpersonal skills in English and if with other dialects will be an added advantages.
• Empathetic, patient, and able to work in a fast‑paced environment.
• Willing to work shifts, weekends, and public holidays as required.