EOI: Receptionist cum Admin (Cyberjaya/Sepang)

CBRE; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global commercial real estate services firm in Selangor, Malaysia, is seeking a Front Desk representative. You will be responsible for various customer service tasks, including greeting clients, handling phone calls, and preparing meeting spaces. Ideal candidates will have a HS Diploma and some experience in hospitality or customer service. This role requires excellent communication skills and proficiency in Microsoft Office. Join a dynamic team that values respect, integrity, and excellence.

Qualifications

• Prior experience in Front Desk, Concierge, or customer service preferred.
• Ability to write routine reports and correspondence.
• Intermediate skills with Microsoft Office Suite.

Responsibilities

• Receive and direct incoming calls to appropriate personnel.
• Greet and announce clients and visitors.
• Assist with scheduling and preparing meeting rooms.
• Coordinate catering for meetings and events.
• Perform general clerical duties and manage office supplies.

Skills

Customer service orientation

Communication skills

Microsoft Office Suite

Education

HS Diploma or GED

Job description

Full-time

Accounting/Finance, Administrative, Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives and directs incoming calls to appropriate personnel and voicemail.
• Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed. Issues visitor passes and validates parking.
• Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.
• Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
• Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
• Orders office supplies and other common use items for the location, such as pantry supplies, equipment toner, printer paper, freight and shipping supplies etc.
• Responsible for raising and managing purchase orders (POs), invoices, and billing processes.
• Maintains neat appearance reception area, conference rooms, cafe and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
• Maintains records and logs of service requests and tracks their status.
• Maintains a file of services including transportation sources, accommodations and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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