English Customer Service Representative (Open for Expats)

TP; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support firm in Penang is seeking a candidate for a full-time role. The ideal candidate will handle customer inquiries via voice, email, and chat in English. Excellent communication skills and a willingness to work night shifts are essential. The role offers competitive salary plus allowances, relocation support, and opportunities for professional growth in a diverse workplace.

Benefits

Competitive base salary + allowances

Relocation support after the initial remote period

Professional training and career growth opportunities

Diverse and inclusive workplace

Qualifications

• Previous experience in call center or customer service is a plus.
• Willingness to work night shifts, including weekends and public holidays.
• Currently based in Malaysia or open to relocating.

Responsibilities

• Handle customer inquiries via voice, email, and chat in English.
• Provide accurate information and follow-up on patient cases.
• Ensure timely resolution of queries while maintaining high satisfaction.
• Document interactions in CRM systems accurately.
• Coordinate with internal teams and escalate cases when necessary.

Skills

Fluent in English

Good English communication skills

Excellent communication and interpersonal skills

Job description

Location: Penang, Malaysia

Job Type: Full-time

Language Requirement: Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in English
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

• Fluent in English
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What We Offer:

• Competitive base salary + allowances
• Relocation support to Penang after the initial remote period. (**For Expats)
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company