Ecommerce Support Mandarin

TP; Johor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Johor is seeking a Customer Happiness Hero who loves interacting with people. You will assist customers via phone, email, and chat, ensuring they receive all necessary information about products. The ideal candidate should be fluent in Mandarin and English, organized, and able to work from home for the initial 6 months before transitioning onsite. This role promises a fun and dynamic work environment with opportunities for personal growth.

Qualifications

• 1–3 years of experience in a customer-facing role or quick learner.
• Ability to work from home for 6 months, then onsite.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide information about products and stock availability.
• Collaborate with other departments for customer needs.
• Perform light data entry tasks.

Skills

Fluent in Mandarin

Fluent in English

Multitasking

Organization

Job description

🌟 We're Looking for a People Person! 🌟

If you love talking to people, solving problems, and making someone's day better — you might be our next customer happiness hero. We're on the hunt for someone who can turn casual customers into raving fans 💬✨

What You'll Be Doing

• Chatting with customers via phone, email, and chat (yes, you'll need to be comfy with all three!)
• Answering questions about our products, prices, and what’s in stock 🛍️
• Teaming up with other departments to make sure our customers get what they need 🤝
• Keeping things organized with some light data entry on different platforms

You’re a Good Fit If You:

• Have 1–3 years of work experience in a similar role (or if you’re a fast learner who’s ready to grow, we’re open to that too 👀)
• Can speak and write fluently in Mandarin and English
• Are organized, great at multitasking, and know how to prioritize like a pro
• Able to WFH for 6 months (Johor based) and cool with working onsite after 6 months.

Bonus Points If You:

• Actually enjoy helping people
• Can stay calm when things get a little chaotic
• Like working in a fast-moving, fun environment

Sound like your vibe? Slide into our inbox and apply today ✨