Ecommerce Executive

Megah Textile; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading ecommerce company in Malaysia is seeking a skilled candidate to oversee online store operations across platforms like Shopee and Lazada. The ideal candidate should have a degree in Business Administration or a related field and possess strong communication skills in English, Bahasa Malaysia, and Mandarin. Responsibilities include managing product listings, conducting data analysis to optimize sales, and executing marketing campaigns. This role offers opportunities for professional growth in a dynamic environment.

Benefits

5 Working days

Annual Leave

Medical benefit

Qualifications

• Able to speak in English, Bahasa Malaysia and Mandarin.
• Preferably 1–3 years of experience in ecommerce or online marketplace operations.
• Familiarity with major Malaysian e-commerce platforms: Shopee, Lazada, TikTok Shop.

Responsibilities

• Oversee the performance and daily operation of e-commerce stores.
• Manage product listings, pricing, inventory control, and order fulfillment.
• Analyze sales performance and optimize conversion rates.

Skills

Detail-oriented

Data analysis

Customer service

Communication skills

Education

Diploma or Degree in Business Administration, Ecommerce, Marketing, or related field

Tools

Excel

Job description

Diploma or Degree in Business Administration, Ecommerce, Marketing, or related field.

Able to speak in English, Bahasa Malaysia and Mandarin

Preferably 1–3 years of experience in ecommerce or online marketplace operations.

Familiarity with major Malaysian e-commerce platforms: Shopee, Lazada, TikTok Shop, etc.

Familiar with basic campaign analytics, pricing strategy, and customer journey optimisation.

Detail-oriented, organised, and responsive.

Excel skills and basic data tracking experience

Requirement

• Diploma or Degree in Business Administration, Ecommerce, Marketing, or related field.
• Able to speak in English, Bahasa Malaysia and Mandarin
• Preferably 1–3 years of experience in ecommerce or online marketplace operations.
• Familiarity with major Malaysian e-commerce platforms: Shopee, Lazada, TikTok Shop, etc.
• Familiar with basic campaign analytics, pricing strategy, and customer journey optimisation.
• Detail-oriented, organised, and responsive.
• Excel skills and basic data tracking experience

Responsibility

Platform & Store Management

• Oversee the performance and daily operation of e-commerce stores (Shopee, Lazada, TikTok Shop).
• Manage product listings, pricing, inventory control, and order fulfillment.
• Coordinate platform campaigns and ensure timely execution of mega sale events.

Data Analysis & Performance Tracking

• Analyze sales performance, user behavior, and traffic sources.
• Identify areas for improvement and optimize conversion rates, ROI, and customer retention.
• Prepare regular reports on KPIs and campaign effectiveness

Campaign & Promotion Execution

• Support the planning and rollout of monthly campaign calendars, promotions, and product launches.
• Liaise with marketing team & designer to produce engaging visuals, descriptions, and campaigns that highlight our products.
• Track campaign results and assist in post-campaign analysis

Sales Growth & Optimisation

• Track store performance, sales data, product performance, and conversion rates.
• Prepare weekly/monthly reports and suggest improvements based on platform analytics.
• Monitor key performance metrics (conversion, traffic, ROAS, GMV, AOV) and suggest actionable improvements.
• Assist in implementing strategies to improve conversion rates and upsell opportunities.

Inventory & Fulfilment Coordination

• Work with warehouse/logistics teams to ensure sufficient stock levels and smooth order processing.
• Monitor fast- and slow-moving SKUs and assist in replenishment planning.
• Flag out-of-stock and overstock risks to relevant teams.

Customer & Platform Coordination

• Provide excellent customer service, responding to inquiries and resolving e-commerce-related issues promptly.
• Enhance overall customer satisfaction and build brand loyalty through excellent service and support.
• Communicate with platform reps (e.g. Shopee PIC, Lazada AM) on campaign opportunities and platform updates.

Benefits

• 5 Working days
• Annual Leave
• Medical benefit