E Commerce Operations Specialist

Silk Commerce Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading commerce platform company in Malaysia is seeking a qualified candidate to manage their social commerce operations, ensuring effective store setup and content strategies. Responsibilities include collaboration with influencers, market analysis, and driving promotional campaigns. Ideal applicants should possess a Bachelor's degree, proficiency in English and Mandarin, and have relevant experience in e-commerce platforms or social media operations. This role offers growth opportunities and the chance to engage in a dynamic commerce environment.

Qualifications

• Outstanding fresh graduates are encouraged to apply.
• Experience in operating social commerce platform or independent e-commerce sites is a strong plus.
• Hands-on experience in overseas social media operations.

Responsibilities

• Manage leading social commerce platform including store setup and content operations.
• Develop and collaborate with overseas influencers/KOLs.
• Research trending categories and product management for livestream selling.

Skills

Proficiency in English and Mandarin

Market insight and data analysis

Creative thinking

Excellent communication skills

Education

Bachelor's degree or above

Job description

Responsibilities

Manage leading social commerce platform including store setup, content operations, livestreaming, and promotional activities.

Develop and collaborate with overseas influencers/KOLs, oversee product management for livestream selling, drive traffic conversion, and increase order transactions.

Research trending categories and competitor bestsellers, identify key video content directions, and plan and produce short videos aligned with product strategy.

Plan, execute, and optimize advertising campaigns; design tailored ad strategies for different products.

Stay up to date with the latest platform policies, monitor market trends, and provide timely, accurate feedback on market and industry developments.

Requirements

• Bachelor’s degree or above; English and Mandarin proficiency or equivalent. Outstanding fresh graduates are encouraged to apply. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Experience in operating social commerce platform or independent e-commerce sites; familiarity with Ecommerce\Social media platform rules is a strong plus.
• Strong market insight and data analysis skills, with proficiency in marketing and promotional strategies.
• In-depth understanding of overseas social media platforms and user behaviors, with hands‑on experience in overseas social media operations.
• Creative thinker with strong execution, responsibility, and excellent communication skills.

Preferred Qualifications

• Experience in operating social commerce or independent e-commerce sites; familiarity with SocMed\ECommerce platform rules is a strong plus.
• Skilled in video editing and photography, with proven ability to produce engaging short‑form video content is a Plus！