E-Commerce Executive TikTok Shop

DHAS Trading; Kajang Municipal Council; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading online retail company in Malaysia is seeking a skilled TikTok Shop Manager. The role involves managing TikTok channel operations and devising impactful sales strategies to achieve monthly sales targets. Candidates should possess a minimum of a Bachelor’s Degree and 1-3 years of relevant experience in social commerce. Proficiency in TikTok Seller Center, video editing tools, and data analysis is essential. Join us to leverage your creativity and analytical skills in a dynamic environment.

Qualifications

• Minimum 1–3 years of experience in social commerce or TikTok management.
• Proficient in mobile video editing and live-streaming tools.
• Good time management skills for live-stream scheduling.

Responsibilities

• Manage and optimize TikTok Shop operations to meet sales targets.
• Develop sales strategies including pricing and promotions.
• Plan and oversee TikTok live-stream sessions.

Skills

TikTok Shop operations management

Sales strategy development

Content creation

Market monitoring

Data analysis

Education

Bachelor’s Degree in Marketing, Business Administration or related field

Tools

TikTok Seller Center

TikTok Ads Manager

CapCut

OBS

Excel (Pivot Tables, VLOOKUP)

Job description

Responsibilities

• TikTok Shop Channel Management: Manage and optimize full-funnel TikTok Shop operations to achieve monthly and quarterly sales targets.
• Sales Strategy & Promotions: Develop and execute sales strategies including pricing, flash sales and exclusive TikTok campaigns.
• Marketing Budget Management: Manage TikTok Ads and Affiliate marketing budgets to ensure strong ROI and cost efficiency.
• Content Creation & Planning: Conceptualize and produce high-conversion short-form video content aligned with TikTok trends and algorithms.
• Live-Streaming Management: Plan and oversee TikTok live-stream sessions including scripting, product sequencing and technical setup.
• Creator & Affiliate Collaboration: Manage collaborations with creators and influencers through the TikTok Affiliate Center.
• Market & Competitor Monitoring: Monitor market trends, viral hashtags and competitor activities to adjust strategies proactively.
• Store Audit & Optimization: Conduct regular store audits to improve store ratings, product visibility (SEO) and customer experience.
• Feature & Tool Adoption: Identify and implement new TikTok Shop and advertising features to improve sales performance.
• Product Listing Management: Ensure all product listings are accurate, updated and optimized for conversion.
• Order Fulfilment Coordination: Coordinate with Logistics, Warehouse and Customer Service teams to ensure smooth order processing and delivery.
• Store Health Monitoring: Monitor shipping performance, customer feedback and store health indicators.
• Operational Issue Resolution: Handle operational issues and work with internal teams to resolve them promptly.
• Performance Reporting: Prepare regular reports on sales performance, content engagement and advertising efficiency.
• Data Analysis & Recommendations: Analyse TikTok Seller Center data and provide actionable recommendations to management.

Job Specification

• Minimum Bachelor’s Degree in Marketing, Business Administration or a related field.
• At least 1–3 years of experience in social commerce, TikTok Shop, TikTok Live or social media management.
• Preferred English proficiency scores: TOEIC 550+, TOEFL 450+ or IELTS 5.0+.
• Proficient in TikTok Seller Center and TikTok Ads Manager.
• Proficient in mobile video editing tools such as CapCut and live-streaming tools such as OBS or TikTok Live Studio.
• Proficient in Microsoft Excel including Pivot Tables and VLOOKUP for sales analysis.
• Able to adapt quickly to TikTok trends and algorithm changes.
• Good time management and project coordination skills to manage content calendars and live-stream schedules.

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