E-Commerce Executive (Junior)

IMEC; Kajang Municipal Council; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Kajang is seeking a proactive E-commerce Sales & Marketing professional to manage and grow online sales channels including Shopee, Lazada, and TikTok Shop. This role involves optimizing product listings, driving sales campaigns, and enhancing customer experiences. The ideal candidate should hold a diploma or degree in Business, Marketing, or related fields, possess strong analytical skills, and be proficient in English and Bahasa Malaysia. Competitive benefits are offered and candidates must be Malaysians.

Benefits

EPF, Socso & EIS

Incentive and Allowance

Performance Bonus

Annual Leave

Group Personal Accident and Hospitalise Insurance

Qualifications

• Diploma or Degree in Business, Marketing, E-commerce or related fields.
• Familiarity with e-commerce platform tools and seller centres.
• Strong analytical skills with a results-driven mindset.

Responsibilities

• Manage and grow online sales channels including Shopee, Lazada, and TikTok Shop.
• Upload and optimize product listings on e-commerce platforms.
• Respond to customer inquiries across various channels.

Skills

Strong analytical skills

Multitasking

Good command of English

Familiarity with e‑commerce platform tools

Knowledge of Canva

Education

Diploma or Degree in Business, Marketing, E-commerce or related fields

Tools

Excel

Job description

Job Overview

We are looking for a proactive and detail‑oriented E-commerce Sales & Marketing to manage and grow our online sales channels including Shopee, Lazada, TikTok Shop, and our official webstore. You will play a key role in executing online strategies, optimizing product listings, driving sales campaigns, and ensuring a seamless customer experience across platforms.

Responsibilities

1. Product & Content Management
   • Upload, update, and optimize product listings on marketplaces and company website.
   • Ensure product titles, descriptions, pricing, images, and attributes meet platform standards.
   • Monitor inventory levels and coordinate with warehouse/operations on stock availability.
   • Assist in creating digital content such as banners, product copy, and promotional visuals.
2. Marketplace Operations
   • Support daily operations including order processing, shipping arrangement, cancellation handling, and return/refund requests.
   • Monitor store health metrics and ensure compliance with marketplace policies.
   • Track competitor pricing and promotions to maintain competitiveness.
3. Campaign & Promotion Support
   • Assist in planning and executing online campaigns such as payday sales, Mega Campaigns (9.9, 11.11, 12.12), and platform‑led events.
   • Coordinate voucher setups, bundle promotions, and discount schedules.
   • Work closely with marketing team on campaign creatives and messaging.
4. Customer Service
   • Respond to customer inquiries across marketplace chat, social media, and email.
   • Provide accurate product information and resolve issues promptly.
   • Escalate complex cases to senior team members when required.
5. Performance Tracking & Reporting
   • Prepare monthly performance reports on sales, traffic, conversions, and ad performance.
   • Analyze key metrics to identify gaps and opportunities.
   • Maintain organized documentation of SKUs, pricing history, and media assets.

Requirements

• Diploma or Degree in Business, Marketing, E‑commerce or related fields.
• Familiarity with e‑commerce platform tools and seller centres.
• Strong analytical skills with a results‑driven mindset.
• Good command of English and Bahasa Malaysia (written and spoken).
• Able to multitask and thrive in a fast‑paced environment.
• Knowledge of Canva, Excel and basic photo editing is a plus.
• Malaysian only.

Working Details

• Monday to Friday, 8:30am – 6:00pm
• Up to 6 months’ probation period

Benefits

• EPF, Socso & EIS
• Incentive and Allowance
• Performance Bonus
• Annual Leave
• Group Personal Accident and Hospitalise Insurance