Customs Lot Executive - Contract Logistics/SCM, Operations

DB Schenker; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics and supply chain company is seeking a Customs Lot Executive in Bayan Lepas, Malaysia. The role includes coordinating with customers and Customs, managing Stock Card Coordinators, and ensuring compliance with customs documentation. Applicants should have a minimum qualification in Logistics, with at least 3 years of experience in Customs management. Strong communication skills in English and Bahasa Malaysia are essential, alongside effective management capabilities. This is a contract logistics position requiring attention to operational efficiency.

Qualifications

• Minimum STPM, Diploma, or Degree in Logistics & Warehouse Management.
• At least 3 years of experience in Customs Card management/ Customs Declarations.
• Ability to communicate effectively at all levels, including via email.

Responsibilities

• Coordinate with customers, external parties, and the Customs Department.
• Manage a group of Stock Card Coordinators.
• Ensure all customs documentation and records are up to date and comply with customs requirements.

Skills

Fluency in English

Fluency in Bahasa Malaysia

Strong troubleshooting skills

Good communication skills

Interpersonal skills

Education

STPM, Diploma, or Degree in Logistics & Warehouse Management

Job description

Customs Lot Executive - Contract Logistics/SCM, Operations

Coordinate with customers, external parties, and the Customs Department.

Manage a group of Stock Card Coordinators.

Maintain accurate record‑keeping for all Stock Card management and ensure security at all times.

Guide and advise coordinators on actions to be taken.

Support customers’ ad‑hoc requests or any activities within the Stock Card Management scope of work.

Ensure all customs documentation and records are up to date and comply with customs requirements and procedures.

Ensure the customer service team provides necessary information as agreed upon to customers.

Resolve Stock Card issues with internal teams, customs, external parties, and customers.

Ensure warehouse and customer service teams comply with SCHENKER company policies, procedures, work ethics, SOPs, and operational guidelines.

Drive continuous improvement and troubleshooting for corrective and preventive actions, and prepare IR/CA for related parties.

Ensure timely reports are sent to internal and external customers after proper vetting and validation, including constant updates and reporting to management and customers.

Plan sufficient resources for operational efficiency and smooth functioning.

Monitor operational staff attendance and work discipline.

Attend customer physical inventory checks as required.

Address customer queries on operational issues.

Update SOPs as and when required.

Escalate operational issues to management, including safety, security, and facility concerns.

Respond promptly to customer or related party emails.

Submit weekly and monthly KPIs with the Manager’s report in a timely manner.

Qualifications

Minimum STPM, Diploma, or Degree in Logistics & Warehouse Management.

At least 3 years of experience in Customs Card management/ Customs Declarations.

Fluency in English and Bahasa Malaysia.

Ability to communicate effectively at all levels, including via email.

Strong troubleshooting skills to establish root causes and provide effective solutions.

Good communication and interpersonal skills with all levels of people.

Management skills for people management, planning, and organizational tasks.