Customer Support Specialist - German Speaker - 9 Months Renewable Contract

Teleperformance International; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider located in Penang, Malaysia, seeks a proactive Customer Support Specialist who speaks German. This role involves providing first-line support to business partners and managing inquiries. Candidates should have 1-2 years of relevant experience and be proficient in both English and German. Strong communication and problem-solving skills are essential. The position offers a 9-month renewable contract in a fast-paced, multicultural environment.

Qualifications

• Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
• Comfortable working in a fast-paced, multicultural environment.

Responsibilities

• Provide first-line support to business clients via email, chat, or phone.
• Manage and resolve B2B inquiries related to orders, accounts, and system usage.
• Collaborate with internal teams to ensure timely and accurate responses.
• Document all customer interactions and feedback within the system.
• Handle escalations professionally and ensure service-level targets are met.

Skills

Proficient in English

Proficient in German

Strong communication skills

Problem-solving skills

Job description

Customer Support Specialist - German Speaker - 9 Months Renewable Contract

Contract

1mo ago , from Teleperformance International

We are looking for a proactive and customer-focusedCustomer Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

Minimum 1–2 years of experience incustomer service, helpdesk, or shared service support(B2B experience preferred).

Proficient in English and German (both written and verbal).

Strong communication and problem-solving skills.

Comfortable working in a fast-paced, multicultural environment.

Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities

Provide first-line support to business clients via email, chat, or phone.

Manage and resolve B2B inquiries related to orders, accounts, and system usage.

Collaborate with internal teams to ensure timely and accurate responses.

Document all customer interactions and feedback within the system.

Handle escalations professionally and ensure service-level targets are met.

Support process improvements and contribute to continuous service enhanceme

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