Customer Support Executive | Shuttle Provided

STARTEK; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Malaysia is seeking Customer Support Executives to assist customers with inquiries and complaints. The ideal candidate will have strong communication skills in English and Bahasa Malaysia, and a customer-oriented mindset. Fresh graduates are encouraged to apply. The role offers a supportive team culture with training opportunities and benefits such as EPF & SOCSO, annual leave, and a free shuttle service.

Benefits

EPF & SOCSO

Annual leave & medical leave

Supportive and diverse team culture

Training and career development opportunities

Internal job opportunities after 1 year

Quarterly rewards, bonuses & recognition

Free shuttle van service

Qualifications

• Strong communication skills in English and Bahasa Malaysia (spoken & written).
• Fresh graduates are encouraged to apply.
• Customer-oriented mindset with a positive attitude.

Responsibilities

• Handle customer calls and emails in a polite, professional manner.
• Assist customers with inquiries, complaints, and product-related issues.
• Update, maintain, and manage customer information in the system.
• Provide quick and effective solutions to ensure customer satisfaction.

Skills

Strong communication skills in English

Customer-oriented mindset

Problem-solving skills

Education

Minimum SPM or equivalent

Job description

Customer Support Executive | Shuttle Provided

We’re looking for dedicated and passionate Customer Service Executives to join our growing team. If you enjoy helping people, solving problems, and working in a dynamic environment, we’d love to meet you.

Responsibilities

• Handle customer calls and emails in a polite, professional manner

• Assist customers with inquiries, complaints, and product-related issues

• Update, maintain, and manage customer information in the system

• Provide quick and effective solutions to ensure customer satisfaction

Requirements

• Minimum SPM or equivalent

• Strong communication skills in English and Bahasa Malaysia (spoken & written)

• Fresh graduates are encouraged to apply

• Customer‑oriented mindset with a positive attitude

Work Schedule

• 6 working days per week

• Rotational shifts:

  6 AM–3 PM | 7 AM–4 PM | 8 AM–5 PM | 9 AM–6 PM | 10 AM–7 PM |
  11 AM–8 PM | 12 PM–9 PM | 1 PM–10 PM | 3 PM–12 AM |
  5 PM–3 AM | 10 PM–6 AM

Benefits

• EPF & SOCSO

• Annual leave & medical leave

• Supportive and diverse team culture

• Training and career development opportunities

• Internal job opportunities after 1 year

• Quarterly rewards, bonuses & recognition

• Free shuttle van service

Work Locations

Skudai, Taman U, Mutiara Rini, Lima Kedai, Rumah Iskandar Malaysia, Gelang Patah, Larkin, JBCC, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah

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