Customer Success Specialist - Korean

Teleperformance; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading customer experience provider in Penang is seeking a fluent Korean-speaking Customer Success Specialist. You will provide high-quality support, respond to inquiries, and collaborate with teams to enhance customer satisfaction. Candidates should have at least 1 year of experience in customer service, strong problem-solving skills, and the ability to adapt to a fast-paced environment. This role offers a competitive salary and various benefits including health insurance and career development opportunities.

Benefits

Comprehensive health insurance coverage

Career development opportunities

Flexible work arrangements

Team-building activities

Qualifications

• Minimum 1 year of experience in a customer service or call centre role.
• Strong problem-solving and decision-making abilities.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Korean.
• Identify opportunities to improve customer satisfaction.
• Collaborate with teams for seamless customer experiences.

Skills

Fluency in Korean

Fluency in English

Interpersonal skills

Problem-solving skills

Teamwork

Tools

Customer Relationship Management (CRM) systems

Job description

Are you a fluent Korean speaker looking for an exciting new role in customer service? We are seeking a talented Customer Success Specialist - Korean to join our dynamic team at TP Malaysia Sdn Bhd in Penang. This is a contract position, offering the opportunity to provide high-quality support to our valued customers.

What you’ll be doing

• Respond to incoming customer inquiries and requests via phone, email, and chat in fluent Korean
• Provide exceptional customer service and find practical solutions to customer issues
• Identify opportunities to improve customer satisfaction and loyalty
• Maintain accurate records and documentation of all customer interactions
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Participate in team meetings and training sessions to continuously improve skills and knowledge

What we’re looking for

• Fluency in both Korean and English languages, with excellent communication skills
• Minimum 1 year of experience in a customer service or call centre role
• Strong problem-solving and decision-making abilities
• Exceptional interpersonal and customer service skills
• Ability to work well in a team and adapt to a fast-paced environment
• Familiarity with customer relationship management (CRM) systems

What we offer

At TP Malaysia Sdn Bhd, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits including:

• Comprehensive health insurance coverage
• Opportunities for career development and advancement
• Flexible work arrangements to support work-life balance
• Team-building activities and social events

About us

TP Malaysia Sdn Bhd is a leading provider of customer experience and business process outsourcing solutions. With a strong presence in Penang, we are part of the global Teleperformance Group, a multinational company with a reputation for excellence in customer service. Our mission is to create meaningful connections and deliver exceptional experiences for our clients and their customers.

If you’re excited about this opportunity and believe you have the skills and experience to excel as a Customer Success Specialist - Korean, we encourage you to apply now.

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