Customer Success Specialist - English

TP; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO company in Malaysia is seeking a Customer Success Specialist. In this role, you will support customers with their online orders and provide professional assistance through calls and emails. The ideal candidate possesses a Diploma or Bachelor’s degree, B2-level English proficiency, and at least 6 months of customer service experience. This position offers a dynamic and supportive work environment with opportunities for growth within the international leader in BPO services.

Benefits

Dynamic and supportive work environment

Opportunities for career development

Continuous learning

Qualifications

• At least 6 months of customer service experience (fresh grads welcome!).
• B2-level English proficiency in speaking, reading, writing, and listening.

Responsibilities

• Support customers with online orders and product enquiries.
• Provide timely assistance through calls and emails.
• Handle sensitive data securely and accurately.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Typing speed 40wpm with 90% accuracy

Education

Diploma/Bachelor’s Degree (any discipline)

Tools

Microsoft Office

Job description

🌟 We’re Hiring: Customer Success Specialist (CSS) – Teleperformance Malaysia 🌟

Are you passionate about helping others and creating positive customer experiences? Join Teleperformance Malaysia as a Customer Success Specialist supporting our global client’s online shopping platform.

You’ll be the first point of contact for customers via phone and email — resolving enquiries, managing concerns, and ensuring every interaction reflects our client’s values of Responsibility, Quality, and Excellence.

What You’ll Do:

• ✅ Support customers with online orders and product enquiries
• ✅ Provide timely, professional assistance through calls and emails
• ✅ Handle sensitive data securely and accurately
• ✅ Collaborate with your team to enhance customer satisfaction
• ✅ Stay up to date with processes and training

What We’re Looking For:

• 🎓 Diploma/Bachelor’s Degree (any discipline)
• 💬 B2-level English proficiency (speaking, reading, writing, listening)
• 📞 At least 6 months of customer service experience (fresh grads welcome!)
• 💻 Typing speed 40wpm with 90% accuracy; proficient in Microsoft Office
• 🌈 Positive attitude, strong communication, and problem-solving skills

Why Join Us:

• ✨ Dynamic and supportive work environment
• ✨ Opportunities to grow in an international BPO leader
• ✨ Continuous learning and career development

If you’re ready to go the extra mile for customers and represent a world-class brand — apply today and start your journey with Teleperformance Malaysia!