Customer Success Specialist (Cantonese required)

nahc.io; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading AI platform provider in Kuala Lumpur seeks a Customer Success Manager to enhance client onboarding and ensure effective use of their platform. You will work closely with enterprise clients from various sectors, provide training, and facilitate cross-team collaboration. Strong communication skills in English and Cantonese are mandatory. This role requires a Bachelor’s degree and experience in customer-focused roles.

Qualifications

• 1–3 years of experience in Customer Success, Technical Account Management, or Solutions Consulting.
• Ability to communicate value clearly to non-technical audiences.
• Familiarity with RPA, CRM systems, or regulated industries is preferred.

Responsibilities

• Develop a deep understanding of the platform and its features.
• Lead onboarding and training programs for enterprise clients.
• Track customer outcomes and support continuous improvement.
• Work closely with partners and technology collaborators.
• Coordinate with internal teams to ensure consistent customer experience.

Skills

Strong communication skills

Customer Success

Technical Account Management

Solutions Consulting

AI and automation tools

Education

Bachelor’s degree in Business, IT, or equivalent

Job description

Our client is an emerging leader in AI platform space, offering an enterprise-grade platform designed to connect human decision‑making with intelligent automation. Their system brings together communication channels such as chat, email, web, CRM, and in‑store touchpoints, enabling organisations to scale AI adoption with trust, context, and strong governance.

What you will do:

• Platform Mastery & Onboarding
• Develop deep functional understanding of the platform—covering knowledge hubs, orchestration models, channel integrations, and configuration tools.
• Configure client environments, workflows, and triggers across channels such as Slack, WhatsApp, and email.
• Train customers and partners on using no‑code features and integration options to maximise platform value.
• Customer Success & Relationship Management
• Lead onboarding and training programs for enterprise clients across sectors such as financial services and public institutions.
• Translate customer requirements into workable solutions using dynamic profiles and governed workflow components.
• Track customer outcomes, follow up proactively, and support continuous improvement after go‑live.
• Partner & SI Collaboration
• Work closely with System Integrators, resellers, and technology partners throughout pre‑sales, deployment, and growth phases.
• Ensure partners are properly enabled through training, documentation, and co‑solutioning.
• Represent the platform during partner discussions—maintaining accurate communication around capabilities, architecture, and best practices.
• Cross‑Team Collaboration
• Coordinate with Sales, Product, Engineering, and Operations teams to ensure consistent customer experience.
• Validate deliverables, manage change requests, and support issue escalation where needed.
• Contribute to knowledge sharing and improvement of internal processes.

What you will need:

• Bachelor’s degree in Business, IT, or equivalent practical experience.
• 1–3 years in Customer Success, Technical Account Management, Solutions Consulting, or a similar role.
• Ability to understand complex platforms and communicate value clearly to non‑technical audiences.
• Experience working with partners or System Integrators is a strong advantage.
• Familiarity with AI, automation tools, RPA, CRM systems, or regulated industries is preferred.
• Strong communication skills in English and Cantonese is mandatory; Mandarin is a plus.