Customer Success Manager II

Jobgether; Remote; MYR 150,000 - 200,000; Full time

Job summary

A recruitment platform is seeking a Customer Success Manager II to oversee a diverse customer portfolio in Malaysia. This remote role involves building relationships and providing strategic guidance, particularly for payroll-focused clients. Ideal candidates should have over 4 years in customer success or account management, strong knowledge of payroll regulations, and excellent relationship-building skills. Competitive compensation and flexible working arrangements are offered in a collaborative environment.

Benefits

Competitive compensation

Stock grant opportunities

Fully remote work

Flexible arrangements

Scalable benefits and perks

Qualifications

• 4+ years of relevant experience in a customer-facing role.
• Strong knowledge of Australian payroll regulations.
• Demonstrated track record of performance and professional achievement.

Responsibilities

• Manage a portfolio of customer accounts with varying levels of growth potential.
• Drive adoption of platform features to improve customer outcomes.
• Act as the primary point of contact ensuring high-quality customer experience.

Skills

Relationship-building skills

Analytical mindset

Self-starter attitude

Experience with payroll clients

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager II in Malaysia.

In this role, you will act as a trusted advisor to a diverse portfolio of customers, ensuring long-term success, retention, and growth. You will build strong, durable relationships while guiding clients through operational and product-related challenges, particularly in payroll-focused environments. Working in a fully remote, fast-paced setting, you will collaborate closely with cross-functional teams to deliver high-quality customer experiences. The role combines strategic thinking with hands-on execution, requiring comfort with ambiguity and ownership. You will play a key role in driving platform adoption and identifying expansion opportunities. Your impact will be measured through customer satisfaction, retention, and sustainable account growth.

Accountabilities

• Manage a portfolio of SMB, mid-market, or enterprise customer accounts with varying levels of spend and growth potential
• Build strong relationships with key customer stakeholders and conduct regular business reviews
• Act as the primary point of contact, ensuring a consistently high-quality customer experience
• Identify risks that may lead to churn and proactively engage internal teams to resolve issues
• Drive adoption of platform features to improve customer outcomes, retention, and value realization
• Serve as the voice of the customer by collecting and sharing product and operational feedback internally
• Coordinate with internal teams to ensure timely responses and resolution of customer requests

Requirements

• 4+ years of relevant experience in a customer-facing role such as Customer Success or Account Management
• Proven experience working with payroll clients or payroll-related accounts
• Strong knowledge of Australian payroll regulations and processes
• Experience in fast-growth startups, consulting, investment banking, private equity, or similarly demanding environments
• Excellent relationship-building skills with the ability to remain composed in challenging situations
• Strong analytical mindset with the ability to interpret data and translate insights into action
• Self-starter attitude with a growth mindset and comfort operating in fast-paced, high-ownership roles
• Demonstrated track record of performance, impact, and professional achievement

Benefits

• Competitive compensation aligned with role, experience, and location
• Stock grant opportunities depending on employment status and country
• Fully remote work with flexible arrangements and optional coworking access
• Scalable benefits and perks tailored to local employment conditions
• Opportunity to work in a collaborative, high-performance global environment
• Inclusive culture that values diversity, ownership, and continuous growth

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.