Customer Success Analytics Leader

NielsenIQ; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading consumer intelligence company in Malaysia is seeking an Analytics & Insights Manager to support Retail Measurement Services clients. The role involves advising on resources, delivering reports, and managing a team. Ideal candidates have a university degree, 3-4 years in market intelligence, and strong communication skills. The position offers a flexible working environment and emphasizes diversity and inclusion.

Benefits

Flexible working environment

Volunteer time off

Qualifications

• 3-4 years of experience in market intelligence or research analysis, preferably in FMCG.
• Excellent written and verbal communication; English proficiency required.
• Aptitude for numbers and meticulous in work.
• Experience in solution and process automation leveraging technology.

Responsibilities

• Advise clients on Retail Measurement Services resources and tools.
• Deliver analyses, reports, and engage with multiple clients concurrently.
• Conduct regular service delivery reviews with Client Service teams.
• Manage a team of 3-4 executives with actionable recommendations.
• Support senior management in developing Thought Leadership case studies.

Skills

Market intelligence

Research analysis

Client communication

Analytical skills

Problem-solving

Organizational skills

Education

University degree in Business, Economics or related field

Tools

MS Excel

MS PowerPoint

Job description

A leading consumer intelligence company in Malaysia is seeking an Analytics & Insights Manager to support Retail Measurement Services clients. The role involves advising on resources, delivering reports, and managing a team. Ideal candidates have a university degree, 3-4 years in market intelligence, and strong communication skills. The position offers a flexible working environment and emphasizes diversity and inclusion.