Customer Success Advocate: Online Support & Solutions

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the primary contact for customers, managing inquiries and concerns via phone and email. You will embody the company's values, ensuring a professional image while providing exceptional service. If you are passionate about customer interaction and eager to contribute to a positive brand experience, this opportunity is perfect for you. Join a dynamic team where your skills will make a significant impact on customer loyalty and satisfaction.

Qualifications

• Bachelor's or Diploma in any discipline required.
• B2 level English proficiency is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Critical Thinking

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the primary contact for customers, managing inquiries and concerns via phone and email. You will embody the company's values, ensuring a professional image while providing exceptional service. If you are passionate about customer interaction and eager to contribute to a positive brand experience, this opportunity is perfect for you. Join a dynamic team where your skills will make a significant impact on customer loyalty and satisfaction.