Customer Service & Telemarketing Executive

VPO Services Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service solutions company is seeking a Customer Service & Telemarketing Executive in Kuala Lumpur. The ideal candidate should maintain a positive and professional attitude while addressing customer inquiries through various channels. Applicants with 1-2 years of experience are preferred, but fresh graduates are welcome, and training will be provided. Good command of English and BM is essential. This role promises a fun work-life balance environment with convenient access to transportation.

Benefits

Work-Life Balance

Training provided

Qualifications

• 1-2 years of working experience in related field preferred, fresh graduates welcome.
• Good written and conversational English & BM skills required.

Responsibilities

• Maintain a positive and professional customer attitude.
• Handle customer's concerns positively.
• Provide timely support through various communication channels.
• Meet all key performance indicators.

Skills

Customer service skills

Empathy

Communication

Problem-solving

Education

Higher Secondary/STPM/A Level/Pre-U/Diploma

Job description

Customer Service & Telemarketing Executive

Fun, Work-Life-Balance Working Environment

Convenient location with direct access to public transport

Job Description

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer’s concerns positively and professionally.
• Provide timely support to customers through available communication channels (inbound, outbound calls, email, live chat, social media).
• Meet all key performance indicators set by the company and client.

Requirements

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma.
• Preferably 1 or 2 years of working experience in the related field is required; Fresh Graduates are welcome to apply, and training will be provided.
• Required language(s): English & BM (Good Written & Conversational Spoken).
• Candidates able to start work immediately would be an added advantage.

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