Customer Service Specialist ENG/Mandarin/Cantonse

ManpowerGroup; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is looking for candidates for a customer service role in Johor Bahru. Responsibilities include handling inbound customer calls, addressing inquiries, and providing accurate information. Candidates should have at least SPM, and while prior experience in the service industry is an advantage, fresh graduates are welcome to apply as full training is provided. Candidates must be willing to work on rotational shifts.

Benefits

Annual Leave

EPF

SOCSO

EIS

Qualifications

• Minimum 1 year of working experience in the service industry is an advantage.
• Fresh graduates are encouraged to apply; full training is provided.
• Willingness to work on rotational shifts.

Responsibilities

• Handle inbound calls for customer inquiries, complaints, and feedback.
• Exceed customer expectations in service delivery.
• Collaborate with team to meet KPIs and SLAs.

Skills

Customer service

Communication in English

Ability to converse in Mandarin

Education

SPM

Job description

Required language(s): English (able to converse in Mandarin will be an added advantage).

Minimum 1 year of working experience in the service industry will be an added advantage for this position.

Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided

Must be willing to work on rotational shifts and off day

Requirements

• Must possess at least a SPM.
• Required language(s): English (able to converse in Mandarin will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Must be willing to work on rotational shifts and off day.

Responsibilities

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS