Customer Service Part Time KL East Mall (In Store)

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Decathlon Malaysia is seeking sports enthusiasts for its Customer Service Team at KL East Mall. This retail role focuses on delivering exceptional service, ensuring customer satisfaction, and enhancing the shopping experience. Ideal candidates are proactive, customer-focused students passionate about sports.

Qualifications

• Passionate about sports and customer-focused.
• Initiative and proactive in enhancing customer satisfaction.

Responsibilities

• Delight customers through relationship building and sales.
• Manage accurate data collection and inquiries.
• Ensure a seamless checkout experience.

Skills

Customer Service

Relationship Building

Sales Skills

Education

Student

Job description

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts for our Customer Service Team at Decathlon KL East Mall!

LOVE SPORTS? CUSTOMER-FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT?

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

Job Overview:

Ensure high-quality service and strict adherence to our customer service policies.

Your role is to ensure all customers leave our stores satisfied.

From a friendly and professional welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience.

You will work closely with our Customer Service Leader and benefit from a training plan to support your success.

Responsibilities:

• Delight customers through relationship building and sales across all channels.
• Take initiative and be proactive to enhance customer satisfaction.
• Manage accurate data collection and entry.
• Provide accurate information in response to customer inquiries about products and services.
• Collaborate with relevant departments to resolve customer issues promptly.
• Ensure a seamless checkout experience for customers.
• Manage and optimize cash floats and balances.
• Maintain safety for teammates and customers at the workplace.
• Share your passion for sports and positive energy with customers.
• Address customer inquiries via calls and in-store interactions.
• Represent the company's professional image, managing customer demands and expectations effectively.